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WorksheetsRESIDENTNIVERSARY
Total questions: 30
Worksheet time: 10mins
When did Resident Home started in ECE Dumaguete?
May 6, 2020
May 7,2020
May 10,2020
May 9, 2020
Who is our Program Manager?
Chie Tiu
Anna Espino
Katie Sullivan
Efrat Partouche
Who is our Senior Operations Manager?
Chie Tiu
Anna Espino
Katie Sullivan
Efrat Partouche
What is the meaning of GCT?
(a)
What is the trial period of Level Sleep Restore Pillow?
50 nights
365 nights
30 nights
no trial period
Dimension of Full size Nectar Premier Mattress
75in x 54in x 13in
75in x 55in x 14in
75in x 54in x 15in
None of the above
Ground Call Tag pick up is required for items delivered via FedEx Freight
YES
NO
Cx requested cancellation for mattress. Based on the picture on the left, what is the correct action to do?
Submit cancellation request
'Cancel Order' button
Reroute request
GCT
What is the Layer 4 - Contour & Comfort Layer of Dreamcloud Premier Rest Mattress made of?
5 inches of Soft Conventional Foam
8.5 inches of Edge-to-Edge Encased Coils
1 inch of Standard Conventional Foam
2.5 inches of Soft Conventional Foam
Our primary pickup partner that will work directly with customers to pick up their Resident Products for return.
Load Up
Sharetawn
Salvation Army
Sharetown
Fulfillment Status:
The item's shipment request has been sent to the warehouse for fulfillment.
SENTTO
[SUPPLIER]
RECEIVEDBY
[SUPPLIER]
CONFIRMEDBY
[SUPPLIER]
LABELCREATEDBY[SUPPLIER]
When can we NOT submit a Trace Request?
If the address was entered incorrectly
If the item was marked as delivered more than 6 days ago
If the item has not shipped yet
All of the above
Which is not a manufacturer of our Adjustable Base?
Oddello
Standard Fiber
Customatic
Classic Brands
Which tab would you find FedEx or UPS tracking information?
Overview
Shipping/Billing
Delivery
Timeline
The Split King setup is 2 ____ size adjustable bed frames.
Full
Twin
Twin XL
Twin XXL
Who will a Nectar customer contact if they have questions about the terms of their Affirm loan?
Nectar Sleep Support
Directly to Affirm
Directly to their Bank
Resident Review Team
Specialists are still be able to submit a COA so long as there aren't scans showing that the item is "On truck for delivery" or "Loaded on truck for delivery".
TRUE
FALSE
How many ECE GenSup Leads do we have?
5
6
7
8
_______ is a "back up" financing option that offers leasing options as opposed to loans.
Acima
Katapult
Affirm
Afterpay
Which of the following is not a Resident Payment Option?
Affirm
Acima
Global Pay
Paypal
Customers can buy Extend Coverage up to __ DAYS after delivery
of their new items.
30
07
50
15
____ is backup option we use to help customers with the removal of their Resident return items in circumstances where none of our other options suffice.
What do we call specialists who handle RETURNS?
Retentions
Retailers
Replacements
Reship Team
Items approved for return can be donated to a close friend, family member, or resident in the same household.
TRUE
FALSE
WHERE TO POST:
Information regarding issues with FedEx Freight deliveries
#operations-support
#transit-team
#cs-operations
#operations-transit
After ShareTown completes the pick-up, they will provide the customer with a receipt and the information will be updated in _____.
Kustomer
Sharetable
Airtable
Slack Channel
Email dispositions should be set PRIOR to sending your message.
TRUE
FALSE
What FIVE9 Aux you will choose when you do
"SPECIAL TASKS"?
Special Aux
BRB
Project Aux
Meeting
Specialists are allowed to handle fiberglass concerns.
TRUE
FALSE
What is the trial period of Siena Mattresses?
365 nights
180 nights
50 nights
360 nights
