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WorksheetsLearning Objectives Day 5 & 6
Total questions: 11
Worksheet time: 1hrs 13mins
Name 3 Building Suppliers used by Hollard Home Claims
What section of the assessment report provides a list of the insurable repairs?
Client Discussions
Builders Opinion of the Cause Of Damage
Scope of Works
Photos
Scenario: A storm event has occurred and INS has advised that the wiring to the lights have been affected by a storm event and requires a makesafe as well as repairs to be completed. What specialist report will be required for a claim such as this?
Roof Plumbers Report
Electrician Report
Engineers Report
CCTV Inspection Test
Payment is required on a claim to the INS, what documents are required prior to raising a payment?
CSFS
COT
Cash Settlement Amount
INS EFT Details
Please explain in your own words what a variation is and what is the maximum variation you can approve when you first start?
Please list the steps following an assessment report review where the claim has been accepted
Please list the steps following an assessment report review where the claim has been declined
In what situation will a claim NOT be referred to complex claims team?
Where temporary accommodation is needed
If the claim is above $50k
If the claim involves a staff member
If the claim involves a vulnerable customer
What is the delegated authority of a Client Manager who has been with the business for more than 6 months?
$25k
$50k
$75k
$100k
What is the delegated authority of our Supplier Claim Central to approve a claim without our approval? And what section of the assessment would we find that they have approved the claim within their DA?
Scenario: INS has called in, and has been advised that claim has been partially accepted. They advise that they would like a copy of the assessment report and SOW. Please detail the next steps you would take
