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WorksheetsWeek 1 - FNOL training
Total questions: 12
Worksheet time: 4mins
An example of a loss that would be covered by Comprehensive coverage is:
Collision with another vehicle
Hitting a tree
Vandalism
Hit and run in a parking lot
As per the OAP Statutory Conditions, this is an example of a Material Change in Risk:
Client's vehicle rated for pleasure, but is also being used for food delivery
Client's driver's license is expired or suspended
Client receives a DUI charge
Client's vehicle is deemed a total loss after inspected by an appraiser
I have interest in the property side of claims specifically because of my background in construction. Who would I talk to if I wanted to work towards gaining that skill set and reaching that profile?
Claim Specialist
Our president - Guy Cormier
Queens of Desjardins - Monica & Laura
Section Manager
Client has full coverage (including Collision and Comprehensive) on their Auto Policy, and has taken a rental vehicle to use while their described vehicle is in the shop for repairs. If there is loss or damage to the rental vehicle, which section of the policy would respond?
Section 1
Section 2
Section 3
Section 4
You have a claim where our client has rear-ended a third party driver. Where would our client get rental coverage?
Endorsement 27
Section 6 - DCPD
Endorsement 20
Endorsement 35
When a client calls to report a new claim, I start by:
Asking if they are okay, and reassure that I am here to help
Asking for their policy number, and what day the loss happened
Advising them that the call is being recorded
Advising how long the call is expected to take
When do you open BI on a claim?
Our client's passenger is injured
Client had their dog in the vehicle and the dog was injured
Client has damaged contents that were inside the vehicle
Third party is injured and our client is partially or fully at fault
When do you open an Accident Benefits (AB) claim?
When our client is at fault and injured
When our client is not at fault and injured
When the client's passenger has injuries
All of the above
You can use abbreviations in the free statement.
True
False
The free statement can be recorded in point form.
True
False
A client calls in to report a loss, but doesn't have enough time to complete the claim opening and will call back later in the day. Where do you document the details of this call?
If the client isn't opening a claim, I don't need to make any notes.
Sales System > GI notes
Notepad (N.P.)
I will talk to my dog about it and then move on to the next call.
During an FNOL call, how many consent questions do we need to ask the client?
1
2
3
4
