WorksheetsSmart Net Total Care
Total questions: 10
Worksheet time: 12mins
This SNTC LOB manages two type of cases, choose the right ones.
Reconciliation Cases
Maintenance Cases
Deployment Cases
Engagement Cases
This case does not require any approval email sent to the Account Team, Asset Manager or SOM.
(a)
Which is the document we take from SNTC to start the reconciliation process?
Line details
Collector template
Contract Insight Report
Engagement Detail Report
If an inventory is not updated and we still haven't received any response from the Account Team after 3 days, how should we proceed?
Proceed to resend the email to the Account Team?
Close the case in AWB?
Proceed to send a Closure email, and then close the case in AWB?
Update the inventory, and then proceed to send the Network Status Initial?
In which scenario it is not necessary for the inventory to be updated in order to start the reconciliation process?
On Demand
Deployment
Maintenance
We understand that an inventory is not updated when more than (a) days have passed since the last update
Which tool do we use to obtain the GU ID?
AWB (Pega)
Salesforce
Smart Net Total Care
Connect Dots
How do we obtain the Line Report document?
Connect Dots - Serial Number - Export
CIR - Serial Number - CCWR - Export
CIR - Customer ID - CCWR - Export
SNTC - Customer Name - CIR - Macro
Where can we download the Engagement Detail Report?
SNTC
Macro
CIR
MCE
Which documents need to be updated in Doc Central in order to create and send the Hyperlink?
