WorksheetsUnit 6. Phone contact. Trade (Burlington books)
Total questions: 15
Worksheet time: 11mins
Which one is the best tip when you take a call and answer the telephone?
Give the name of the shop, then introduce yourself
Hang up on customers you don't like
Customers like to be put on hold for a long time.
How do you say "te paso" o "te pongo ..."?
(a)
How do you say "estar a la espera al teléfono"?
(a)
What is the best sentence to follow this one? "A: I'll put you one hold while I check. I'll be back in a moment B: Sure"
A: Thanks for waiting.
A: We' are opone Monday to Friday from 10:00 am to 9:00 am
A: I'm sorry. Beds are in a different department.
How do you call this in English?
(a)
How do you say "deja que transfiera tu llamada"?
(a)
What is the meaning of "stock"?
existencias
calcetín
horario de tienda
shock
How do you call this in English ?
(a)
How do you say "to be engaged"?
estar comunicando
to be on the line
transfer customer calls
wrong number
How do you call this in English?
(a)
How do you say "estar hablando por teléfono"?
a phone extension
to be on the line
transfer customer calls
wrong number
How do you say "número equivocado"?
estar comunicando
to be on the line
transfer customer calls
wrong number
How do you call this in English?
(a)
How do you say "anotar un mensaje"?
estar comunicando
to be on the line
transfer customer calls
take a message
How would you translate this sentence into Spanish " I have notices a glass coffee table in your shop last week"?
"Vi una mesita de café de cristal en su escaparate el mes pasado"
"me he dado cuenta ( he visto) una mesita de café de madera en su tienda"
"me he dado cuenta ( he visto) una mesita de café de cristal en su tienda la semana pasada"
