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WorksheetsNPR QUIZ
Total questions: 5
Worksheet time: 5mins
WHAT DOES IT MEAN "NPR"?
NON PRODUCT REFUND
NON PRODUCT RECEIVE
NON PRODUCT RECAP
NON PRODUCT REROUTE
THE (a) IS THE TEAM IN CHARGE OF EVALUATE THE SITUATION AND ISSUET HE CREDIT
WHICH CASES ARE WE ALLOWED TO USE THE NPR "ILOP"?
PACKAGE IS LOST
WHEN CX SAYS THE STATUS OF THE ORDER IS "DELIVERED" BUT CX NEVER RECEIVED THE PACKAGE.
WHEN CX DID NOT RECEIVE THE PACKAGE
WHEN CX RECEIVED THEPACKAGE BUT IT IS EMPTY OR THERE ARE ITEMS MISSING
THE (a) OPTION IS USED AFTER WE ALREADY SUBMIT A NPR AND CUSTOMER CALLS BACK SAYING THAT NOW EVERYTHING IS GOOD WITH THE PACKAGE
WHICH SITUATION WOULD YOU USE THE NPR "DAMAGE/BROKEN"?
CX RECEIVED A PAIR OF SHOES BUT THEY HAVE SOME HOLES
CX ORDERED A MIRROR AND WHEN IT ARRIVES, CX REALIZED IT IS CRACKED.
CX ORDERED A KIT OF KNIFES BUT THERE´S ONE MISSING.
CX DID NOT RECEIVE THE ORDER.
