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WorksheetsPraising Skills Quiz
Total questions: 30
Worksheet time: 16mins
Customer service basic rules include all of these EXCEPT
Smile
Praise
Be humble
Be happy
Why we praise our customer?
Gain more sales
Achieve our target
Want customer to bring home a smile
What is the effect of positive words towards the rice?
Turn to black colour
Smelly
Remains in white colour
Got fungus
What is the effect of negative words towards the rice?
Turn to black colour
Good smell
Remains in white colour
No fungus at all
How can we apply the praising skills as our habit? Which the following answer is NOT TRUE?
Theme set (Appearance)
Can do some competition on how many persons have you praised
Just say the word
Write down the praising skill in note book
The following answers are the way we can apply the praising skills EXCEPT
Start internally
Practice
Make it as habit
Set as next year to start to praise
What method can we use to praise?
WMQ method
WPQ method
APQ method
WPO method
Which of the following is the method of praising skills?
Question
Why
What
How
What is the stand of WPQ?
Who, Particular, Question
Why, People, Question
What, Particular, Question
You have to be observant in order to praise people.
False
True
The following answers are the category of the praise or type of praise. Which is NOT TRUE
Appearance
Health Improvement
Their words
Choices made
A customer walk in, and find product. She wants to buy product for her acne. After 5 minutes explaining to her, suddenly you praise her tudung. Is your actions was correct?
Yes
No
Makcik Kiah request to do blood pressure checking. The results 145/86. Last week result 150/90. What should you do?
React surprise
Ask customer what do they eat
Praise for the improvement and give some encouragement
Makcik Leha walk in with her new tudung colour. What should you do?
React surprise
Ask customer what can help
Praise the appearance of the customer
Kak Safeena walk in with her grandfather. What can you praise of?
Praise of Kak Safeena action as taking care of her grandfather
Let Kak Safeena walk around
Ask Kak Safeena what can we help
Customer Service Basic Rules consist of EXCEPT?
Be considerate
Smile
Praise
Happy
Why we need to praise our customer?
To send positive vibe to them
To gain more sales
To expand the basket size
To increase the transaction
We praise our customer to make them happy. True or false
False
True
We have to praise our customer desperately and being fake
True
False
How to implement praising skills among us?
Prepare a script
Force staff to do so and deduct allowance if no praise to customer
Start internally
We can implement the praising skills by using Law of Atomic Habit. How?
Make the cue visible
Make the habit attractive
Make the steps easy
Create instant satisfaction
Praising skills is very important to
Make customer happy
Make customer angry
Make customer hungry
Make customer sad
What is the 6 to be in this Praising Skills that we should apply?
Be genuine
Be Yongxin Kaizen
Be knowledgeable
Be involve
How to show the genuine smile?
Smile in face mask
Has crinkles
Smile and laugh
Telling other that you smile
Raised eyebrows shows discomfort
True
False
Sofea wish to have a well communication between her and her customers. what is the criteria that shows communication going well?
Genuine smile
Raised eyebrow
Mirroring
Crossed leg
A customer walk in with folded arms and asking for supplement that he want to buy. What should you do?
Attend the customer with some word of care
Let the customer find solution himself
Ask the customer to sit down first and offer for free health check service
Forced smile to customer
You have to cross your leg when attend the customer face to face
True
False
Folded arms shows positive body language
True
False
How to praise customer with correct body laguage?
Smile when praise
Use exciting eye contact
Have a positive posture
Use friendly tone
