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WorksheetsBusiness of Retail - Unit 2
Total questions: 19
Worksheet time: 11mins
This is extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives. (2.1)
Safety stock
Back stock
Replenishment
Out-of-stock
This is a machine-readable series of parallel lines that combine to create a unique item identifier. (2.1)
RFID
Barcode
PLU
Excess inventory
The process of automatic or manual ordering to meet product demands is called:
(2.1)
Inventory replenishment
RFID
PLU
Excess inventory
The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:
(2.1)
Back stock
Out-of-stock
Stocking
Excess inventory
The term for when a retailer has run our of a particular item is:
(2.1)
Safety stock
Out-of-stock
Back stock
Excess inventory
When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:
(2.1)
Stocking
Inventory replenishment
Receiving
Inventory tracking
Juliana is stocking shampoo on the sales floor. She finds a bottle that has a hole and is leaking shampoo, and throws it out. She then continues stocking and moves on with her day. Which of the following would then be true? (2.1)
The inventory system's numbers would still be accurate
The number of shampoo bottles in the inventory system would be too high
The number of shampoo bottles in the inventory system would be too low
The inventory would need to be counted manually
Which devices allow security personnel or managers to watch several areas of the building from a central location? (2.2)
PLUs
SKUs
Fixture locks
Closed-circuit cameras
These devices are specifically intended to be attached to clothing in order to prevent theft. (2.2)
SKUs
PLUs
Non-electronic ink tags
Electronic tags
These devices are used primarily to prevent the theft of high-priced items, particularly small one. (2.2)
Display or fixture locks
Non-electronic ink tags
Electronic tags
PLUs
If a POS system detects credit card or debit card fraud, what will it do? (2.2)
Sound an alarm
Decline the transaction
Process the transaction
Place an automated call to security
What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt? (2.2)
Receipt fraud
Switch fraud
Identity theft
Return fraud
Which of the following is NOT an example of employee fraud or theft? (2.2)
Intentionally pricing items incorrectly
Giving products away to friends or family
Chatting with co-workers when there's stocking to be done
Taking a coffee break
Approximately what percentage of shoplifting is due to employee theft? (2.2)
20%
30%
40%
50%
Which agency or law protects employees against hazards in the workplace? (2.3)
ADA
OHSA
FMLA
FDIC
Which agency or law protects employees who report unlawful or unsafe practices? (2.3)
Whistleblower Protection Act
Americans with Disabilities Act
Family and Medical Leave Act
Unsafe Practices Act
Which of the following is a proper lifting technique? (2.3)
Lift close to your body
Keep your feet close together
Lift with your back
If you're straining, bend your knees
If you see a spill of food or liquid on the sales floor, what's the first think you should do? (2.3)
Call for a custodian or maintenance person to clean it up
Find a mop or broom and clean it up yourself
Find out who was responsible for causing the spill
Stand near or over the spill to direct traffic away from it until it can be cleaned up
Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person? (2.3)
Accidental injury
Negligence
Struck-by-injury
Struck-against-injury
