NEW
Font size
WorksheetsO5 Order Taking Day 4
Total questions: 15
Worksheet time: 6mins
1. Instead of saying BOPIS to our customer, we should say.
A. In store pickup
B. It’s to say BOPIS
C. Pickup
2. Once the order is placed, the customer has the option of adding an alternate person to pick up the order in the store.
A. True, we can always modify the order.
B. False, once an order has been submitted, it cannot be edited or modified.
3. The customer will only have____ days to pick up the item from the store.
A. 10
B. 4
C. 7
D. 8
4. What happens to the order if the customer fails to pick it up within 7 days?
A. If the customer does not pick up the item, the store will ship it to the customers address.
B. If the customer or an alternate person does not pick up the merchandise within 7 days, the store will process the order as a return and refund the credit card.
C. The item or order will be on hold until the customer is available to pick it up.
5. We will only charge the customers credit card once the order is_______?
A. Shipped
B. Ready for packing status
C. Released
D. Ready for pickup.
6. Will the customer be notified via email or text message when their order is ready for pickup in the store?
A. True
B. False
7. When picking up the items in the store, the customer must bring the following items:
A. Order confirmation email and Valid ID.
B. No need to bring anything.
C. Just order confirmation email.
8. Will the customer be able to return the BOPIS order by mail?
A. Yes, we will treat this as a regular order.
B. No, it must be returned to the store where it was picked up.
9. Which of the following items are popular drop-ship items?
A. Fur coats, boots & underwear.
B. Food items, toys & bicycles
C. Fragrances, handbags & make-up.
D. O5A doesn't have dropship items.
10. Customer calls to cancel their order, status is created & the item is coming from the vendor. How do we cancel the order?
A. We can cancel the order on Kiva or Swisslog.
B. We email the vendor to process the cancellation.
C. We can cancel the order on Vendor net.
D. We go to the Actions tab and click cancel
11. What system do we use to view the status of a drop-ship order?
A. Csmart
B. Web locator
C. Vendornet
D. UAD
12. Customer placed an order for drop-ship item 2 weeks ago, The status is PO sent to vendor . How do we assist the customer?
A. Tell the customer to wait for a further 7 to 10 business days.
B. Go to vendornet to track the order , if unable to then wrap up case under back office
C. Send an email to the vdneor to find out where the item is.
D. Send an email to the DC to find out where the item is
13. Customer calls to cancel a dropship order after 20 mins , what do you do ?
A. Go to the actions tab - Selct Cancel.
B. Attempt to cancel the order by submitting the request to the back office team
C. Send an email to the vendor to cancel the order.
D. Send an email to the DC to cancel the order
14. What does PO Sent To Vendor mean?
A. The order is still in the processing stage from the vendor.
B. Order has been sent to the DC for processing
C. Order has been shipped out to the customer
15. Before placing an order through Web Locator for full price merchandise, there must be ____ or more units.
A. 7
B. 5
C. 3
D. 4
