NEW
Font size
WorksheetsRetail Course 1 Unit 2
Total questions: 10
Worksheet time: 10mins
Communication through body language, such as eye contact or posture, is called what?
Verbal
Nonverbal
Non-Communicative
Communicative
What is the first step in the selling process?
Assess the customers needs
Provide customer service
Make a connection with the customer
Complete the sale
If you have a recreational shopper who wants to browse, which of the following should you do?
Don't ask multiple icebreakers or be overly talkative
Don't be too familiar and assume an instant friendship
Don't hover near them
Provide adequate information or introduce them to an employee who can help
You have a customer who is interested in a product, but isn't sure how to work it. You've just completed training on the product and know how to use it. What should you do?
Demonstrate it for them
Tell them that YouTube has a lot of great videos
Pull our your phone and text your manager to come over and show them
Nothing, they can figure it out
Which of the following is an example of a transaction statement?
"I also have this other laptop that is the same but it's on sale!"
"Please wait one second. I'll get someone else to help you."
"We don't have anymore in the back, sorry."
"If there's nothing else you're looking for, we can take these to the cashier for checkout."
You have a customer who is angry that you won't give them cash back for an item with no receipt. What should you refer to when explaining to them why you can't?
The employee handbook
The company's return policy
The fire training manual
The manufactures warranty
You're an employee for WalMart that is monitoring the self-checkout stations. What is another name for the cash register being used?
Point of service
Point of systems
Point of sale
Point of serving yourself
Average sale is calculated by taking the total sales dollars and dividing it by the total number of transactions.
True
False
Marsha has worked 8 hours today and had a total of 48 sales. What is her average sales per hour?
2
4
6
8
You have been working with a customer when a second customer approaches you. What should you say to the customer you've been helping?
"Please wait one second, I'll see what they need."
"Do you mind if I see what they need really quick?"
Nothing. You just help the new customer.
"Is that all you needed? Someone else needs help now."
