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WorksheetsMaking and dealing with complaints
Total questions: 20
Worksheet time: 20mins
If you wish to ________ complaint , you should see the manager .
make
do
make a
have a
When making a complaint the customer has to explain the ______ to the customer support.
issue
query
feedback
complaint
Customers today do not want to wait, so companies must improve their ______ times.
reply
response
reaction
revision
"A query" is ______.
a complaint
an answer
a question
If you _____ a query about our products, contact our helpline.
have
like
make
take
What is the meaning of 'get' in the following sentence: "Social media give companies more opportunity to get feedback on the customer experience."
give
receive
ask for
The idea that customers will always choose a company's products is ______.
customer loyalty
customer support
customer feedback
What solutions are these customer support assistants offering?
"We'll offer you 15% off if you buy it today."
compensation
a replacement
a discount
a refund
a credit voucher
What solutions are these customer support assistants offering?
"I'm afraid we can't repair it, but we will send you another one."
compensation
a replacement
a discount
a refund
a credit voucher
What solutions are these customer support assistants offering?
"If you decide to return it, we'll give you your money back.."
compensation
a replacement
a discount
a refund
a credit voucher
What solutions are these customer support assistants offering?
"It's valid for 24 months, and you can use it in any of our stores."
compensation
a replacement
a discount
a refund
a credit voucher
I have a ______ about the product. Is it compatible with Mac computers?
complaint
query
feedback
Can you explain the ________ with your order in more detail?
feedback
query
issue
An issue is a ________.
question
answer
solution
problem
I'm afraid you bought the last one, but we can have one here for you tomorrow.
I'm _______ the inconvenience.
sorry
sorry for
not very happy with
Good afternoon. What _______ for you?
I do
can I help
can I do
A customer comes with a problem, you need some information. What do you say?
You bought a pen drive, but it doesn't work. Make a complaint.
A toaster you bought is not working properly. Ask for your money back.
You work in customer service department. A client comes with a complaint. Apologise and take action (deal with the complaint).
