Font size
WorksheetsRoW PoP Quiz 2
Total questions: 9
Worksheet time: 6mins
What does 'Part in WE' means?
It means parts already in inbound area.
It means parts already in outbound area
It means parts already in picking process
It means document need to submit from supplier to 'quality' department before part can be approved to release from GLC
What does it means if CPM were to put in comment 'parts in VVP'?
It means parts in outbound area, ready to ship out
It means parts have been supplied but still need to be pre-packed either in GLC or at an external provider
It means this part is in critical supply stage, only VVIP customer will get allocated
It means parts will be in pre-packaging stage after quality check approved
When requesting buyback from RLCS, whom shall you send the email to, and whom shall be in the c.c. email loop?
Send to: RLCS CS Team
c.c.: RLCS KAM Team, own support team mbox, line manager, GM, market's PIC.
Send to: RLCS CS Team
c.c.: RLCS KAM Team & line manager
Send to: RLCS KAM Team
c.c.: RLCS CS Team, Tracey, Candy, Priscilla, Choy Yin, Casendra, Holger
Send to: Mbox-006 RLCS Support team
c.c. RCLS CS and KAM team
Which of the following area are possible for adhoc buyback?
1. German LCs and Retailers
2. European LCs and Retailers
3. North American PDCs including Toronto
4. RLCS
5. RLCD
1. German LCs and Retailers
2. European LCs and Retailers
3. North American PDCs including Toronto
4. RLCS
5. RLCD
6. Turkey
1. German LCs and Retailers
2. European LCs and Retailers
3. North American PDCs including Toronto
4. RLCS
5. RLCD
6. American/Canadian Retail
1. German LCs and Retailers
2. European LCs and Retailers
3. North American PDCs including Toronto
4. RLCS
5. RLCD
6. Greece
1. GLC
2. RLCS
3. RLCD
2. Greece
3. Russia
4. China
5. American / Canada retail
If you have a case with TPOP part, can you further escalate to CAC if the CDD is not due to yet, but customer already follow up aggressively?
Yes course, customer shall be given the highest priority
No, cannot lah!
Yes but only General Manager can bring forward the case to CAC
Case by case basis
In PRIMUS, 'Hint Handling' module, if system show status as 'V', what does that mean?
It means the part is still 'active'
It means the part is 'hidden from viewing'
It means the part is 'obsolete'
It means the part is 'visually available'
What is the short cut key for clipboard paste function?
Ctrl + V
Shift + V
Win + V
Alt + V
What is Process Partner Information (PPI)?
General update via email of all Part No.'s supplier situation
Email update related parts that has management attention and all effort is being done to clear the bottleneck situation.
Email update regarding the latest process of GLC and RLCS on how they handle backorder
Email update to all stakeholder including dealer regarding the critical part's supply situation
Can you forward the PPI email to external recipient (e.g. Dealer or your friend, or whoever's email address is not @mercedes-benz.com ?)
Yes of course, its just some general information that can share with anyone
No, it should be treated strictly Private and Confidential
Yes but with must put disclaimer that information is 'highly confidential'
