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WorksheetsTest 1
Total questions: 10
Worksheet time: 3mins
Which of the following functions is included in the rooms division of a hotel?
Reservations
Administration
Sales
Maintenance
In which of the following areas of a hotel are guests registered, assigned rooms and checked out?
Concierge
Front Office
Room service
Reservations
) In the travel and tourism industry, customer’s perceptions of value and worth are often associated with ......
Price
Profit
Place
Promotion
Which of the following is NOT a service in the hospitality industry?
Hotels
Flights
Restaurants
Garment
When a guest asking for a recommendation, employees should:
Recommend the option that is least expensive.
Recommend properly facilities, services, and activities before recommending those of outside business.
Avoid recommending several and facilities.
Permission from manager.
If a guest tells you in person about something they have lost, you should:
Accept responsibility for the lost.
Ask the guest to fill up lost & found slip immediately.
If all purpose, escort the guest to the lost & found dept.
Call the security to find-out the lost item.
Which of the following security rule apply to all employees?
A. Printed material containing guest information should be kept in a secure location.
B. Never announce a guest’s name with the room number loud enough for other to hear.
Both A and B of the above rules apply to all employees.
a. Not allowed to bring personal item to work place.
Which of the following required by the OHS?
MSDS for hazardous substances used in the workplace.
Never employee higher percentage of female than male as per OHS.
A training program covers key control procedures.
Hiring quotas for minority job applicants.
Phone call should be answered within how many rings?
2
3
4
5
What should you do if a guest approaches while you are filing paperwork?
Ask the guest to wait until you are available.
Ask a coworker to help the guest.
Stop filing and assist the guest.
Assist the guest after you have finished filing.
