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WorksheetsExcelling at the welcome
Total questions: 10
Worksheet time: 8mins
What is the rule we follow in reception to welcome the guest?
10/2 ft
15/5 ft
20/5 ft
15/15 ft
The Titanium Elite member has arrived early (@ 10am) but has not done mobile check-In and you had no arrival time. how will you handle the situation?
Do the formalities and ask HK to prepare the room
tell him that it is chargeable as check-In time is 3pm
deny him as you don't have prior information
Offer him some beverage and meanwhile ask HK to prepare the room
Guest is a Silver elite member what do we offer at the time of Check-In ?
50 Bonus points
Soft and Hot drink voucher
Cold Drink Voucher
Spin the wheel
The hotel is overbooked and you have only 1 room available for Platinium guest on arrival however there is a Walk-In Ambassador regular guest, what you will do in that situation?
Book him out to other nearby hotel
Make a reservation and allot the last room to him because he is Ambassador.
Apologize and inform him about non-availability and book another Marriott hotel.
Send him to Mussafah Accommodation.
you have a first-timer Platinum Elite guest check-In and he doesn't know how many bonus points he will get for the stay?
50%
75%
60%
55%
The hotel is overbooked and you have only 1 room available for a Non-Elite guest on arrival with a confirmed arrival time and transportation from the airport however there is a Walk-In Ambassador regular guest, what you will do in that situation?
Book him out to other nearby hotel
Make a reservation and allot the last room to him because he is Ambassador.
Apologize and inform him about non-availability and book another Marriott hotel.
Send him to Mussafah Accommodation.
Can you tell me about a time you had to deal with someone who was upset or angry on the phone?
The best answer to welcome a repeater Elite member guest in ALOFT is?
Hello sir , My name is X how may assist you?
Hello guest name , My name is X how may assist you?
My Name is X , How may assist you
Welcome back guest name,.....
2 benefits for Platinum guests?
late check-Out until 4 PM
10 points for 1$
late check-Out until 6 Pm
15 points for 15$
you have a first-timer Titanium Elite guest check-In and he doesn't know how many bonus points he will get for the stay?
50%
75%
60%
55%
