Which department is responsible for booking reservation?

What is a payment method used to guarantee a reservation?

Reservation cancellation hour at hotels are usually 4pm-6pm

A guaranteed reservation...

Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.

Reservation is a promise to hold a hotel room for a guest for a certain date or sets of dates

What are you doing when you inquire of a hotel room?

Guaranteed and Non-Guaranteed are two types of reservations.

Verbal Request is the best because it's clear and provides a permanent record of your request.

It is the number of rooms not yet occupied or reserved on a given date.

A hotel must accept your reservations request at all times.

When there are no rooms what is a last alternative that the reservationist can suggest to the guest

Who prepares the availability calendar

The availability calendar uses 12 months, 30-days and ________ days forecast.

Reservation confirmation is an acknowledgement given by the hotel to the guest for their room request

Confirmation number allows the hotel to pull up your reservation record quickly.

What is not included in the confirmation letter?

Few of these operations include interacting with the guests to handle request for an accommodation and settling guest payment at the time of check-out.

A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.

The front office structure can be viewed in two ways: the ____________ and the operational structure of the department.

To sell or reserve rooms ahead of time.

Few prominent activities that the front office staff is involved in are:

During guest departure, the front office accounting system ensures payment for goods and services provided.

'NO post' on reservations will stop any extra charges from other outlets or connected systems to be charged to the guest room.

The cashier is responsible for handling guest payments and he/she typically reports to the front office manager rather than the account manager.

Cancellation date is the date agreed upon between a group and a hotel after which all unreserved rooms in the group's block will be released back to the general availability.

Guest Cycle

Match Column A to B

Column A:

Pre- Arrival, Arrival, Occupancy, Departure

Column B:

1. Issuing of welcome key

2. Airport drop - off service

3. Enquiry

4. Currency Exchange

Booking Status

Match Column A to B

Column A:

Confirmed, Tentative, Waitlisted

Column B:

1. Kept on hold due to the hotel is overbooked

2. Waiting for booker’s confirmation

3. With a Credit card, Deposit, Company / TA voucher etc

Interconnected Room is

The person who parks the cars in a hotel is......

What does this sign mean ('vacancies')?

It's usually at 12 o'clock (when staying at a hotel)

We are ______ and have no vacancies for the upcoming weekend.

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

Which of the following section does not operate under Front Office?

Predicting the number of guests who will stay at the hotel.

What are the important guest detail that need to be jot down in the registration form?

Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical

equipment

Example of interaction and communication between Front Office and Sales & Marketing are:

What are the functions of Front Office Manager?

This is a type of Hotel Clients that arrives unannounced, who are looking for rooms.

This is a type of Hotel Clients that has special credit arrangement in the hotel. These clients are allowed to book their guest on charges with the provision of a letter of guarantee.

This is a type of Hotel Clients that pre-arranged booking for their tour groups in hotel of their choice, they receive commission in exchange.

This is a type of Hotel Clients that are returning Filipino Guest coming from other countries.

This is rate designation offered to official of the state. Special rate is applied based on the budget of the group

Refers to an agreement that a hotel makes to hold a room until cut-off date and time. If the guest does not arrive by that time, the room may be sold to other guest.

This is a type of reservation where it is verified. The hotel and guest have agreed on the date, rates and billing arrangements. Verification can be done via letter or call

This is a reservation where the agreement of the reservation is assured by securing the payment to the hotel in advance.

This is a policy that hold off reservation not later than 6 o'clock PM of the arrival date of the guest

What is the occupancy percentage of a hotel establishment if they have a total of 150 rooms avaible with 70 rooms sold

Mr. Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How many nights is he staying?

Mr. Clarkson is staying in the hotel from March 9-14. He is booked in a deluxe room with a $140 a night. How much will he be paying?

Maranatha Hotel is a located in the downtown of the city. Their daily revenue is Php45,000 because they usually sold 28 rooms everyday. What is their Average Room rate?

It is known as economy having the lowest rates and the least service. An example is a motel typically for the overnight traveler with smaller rooms, etc.

Price charged for one night stay.

The process of paying for rooms and returning keys.

Offered as a part of the stay including: pools, spas fitness center and other items provided as a part of the cost of the stay.

A room that customers rent for activity such as a wedding or meeting

A phone call placed by the hotel to the guests room at a specific time as requested by the guest

Process of registering guests, assigning rooms, and distributing keys

Process of correcting any errors in the bill, then taking payment from the guest

A type of key used with an electronic system

Record of information about each time a guest stays at a property.

The computer software and hardware used to run lodging properties is called a...

This type of hotel feature guestrooms with a living room or parlor area and a separate bedroom.

This type of hotel feature gambling facilities.

Select, which section in front office that perform cashiering functions of accepting payments from guests.

Which of the following statement that best describe the function of bell service?

In dealing with guest complaints, showing empathy and using common sense you need to be good in?

In having a good health and good dental hygiene shows that you have?

Front office personnel that assist the front office manager in directing, and supervising the activities of the different sections.

Which of the following is not included in duties and responsibility of reservation manager?

It is a type of reservation wherein it provides up to date “real time” information on availability at the push of a button.

Which of the following is the advantage of a computerized system?

The customer comes into the establishment and communicates directly with the staff.

Which of the following is the reason of the establishment when a reservation that cannot be made?

What is the meaning of ETA?

This is usually required on reservation, especially when it relates to charging for the accommodation.

It is a method of payment that when the guest use it you must get card number and expiry date.

What time is 1400hrs?

If the guest makes a reservation from December 14 to 20, 2020. How many nights he will stay?

A : Hello, this is Kendra Xavier.

B : Pardon!. Could you _____ your name?

A : Xavier - X A V I E R

Technology used to run lodging properties is called a ____ system.

The first step in checkout is to give the guest a final copy of the bill.

In which situation Reservation should be cancelled

What is the common definition of GRO?

If the beds in double room are separate, it's called ...

The standard check in time is ___ pm.

Is responsible for opening doors and screening visitors and deliveries. He will often provide other courtesy services such as signing for packages, carrying luggage between the elevator and the street, or hailing taxis for residents and guests.

This person answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

What do you call a free use of a room?

What phrase is that show you're apologizing ?

Robert is sharing his room with his friend Ron, and they request you to equally split their entire bill into two. This kind of transaction is called ?

An acknowledgment letter given by the hotel to the guest for their room request and also the personal details given at the time of booking.

Credit card numbers starting with the number four is the card type for what network?

Credit card numbers starting with the number Five is the card type for what network?

An adult passenger (PAX) is a passenger aged ___ years and over who is required to pay the full fare.

Infant passengers (INF), newborn to ... years old, pay 10% of the adult fare. But there are no seats available to share a seat with an accompanying adult.

An adult passenger (PAX) aged 12 years and over is required to pay the __fare.

Flight going to BKK(Bangkok) - HKG(Hongkong) - TYO(Tokyo) - HKG - BKK

Is called ____.

Canada is in what continent?

From this outlet, food and/or beverage are served in the guest rooms as ordered by the guests. It operates 24/7.

This department is responsible for the total maintenance and upkeep of rooms and public area, which include air conditioning, elevators, plumbing, electricity, lighting, carpentry, etc.

It includes receiving the guests according to the highest standards and registering them appropriately. It also includes bidding the guests off.

When guests approach the front desk to check in, they maybe tired from their travels. They maybe hungry. Guests might be stressed and annoyed over traffic or airport delays. Here’s the perfect time to shine! Understanding how that guest is feeling and being accommodating can provide comfort to guests as an overall experience factor. You must be...

When guests have questions about your hotel’s vicinity, they will probably approach the desk. As such, every member of the front desk team should be educated enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hotspots, what to do. You must be...

This kind of offer is very affordable especially for the whole family. Extra charges are not provided if in case kids below 5 years old are present.

This type of hotel rate is free of charge. This is given to hotel guests who have hotel coupons or it is given as a reward.

This are promotional offers wherein the amenities in a room including the food are all inclusive. However, this kind of hotel rate can be seasonal especially during the holidays only.

A room with three single bed, or a double bed and a single bed, suitable for three people.

A : Is there a minibar in every room?

B:.............................................

What is the best answers?

Another word for 'two person room' is ...

To continue a stay for a longer period of time.

How would you handle a guest complaint in a hotel are the following except__.

How do you apologize professionally?

How can I get to the airport?