WorksheetsJob Controller
Total questions: 30
Worksheet time: 15mins
Name
Class
Date
1.
Which amongst the following is a correct routine of Job Controller?
a)
Planning > Job Allocation > Handling Bays > Job Monitoring > Quality Check > Performance Management
b)
Planning > Job Allocation > Job Monitoring > Handling Bays > Quality Check > Performance Management
c)
Planning > Job Allocation > Handling Bays > Quality Check > Job Monitoring > Performance Management
d)
Planning > Job Allocation > Job Monitoring > Quality Check > Handling Bays > Performance Management
2.
What should be the ratio of productive to parking bay?
a)
1:5
b)
1:4
c)
1:3
d)
1:2
3.
Identify the incorrect statement with respect to ‘Bay Management’.
a)
An empty workshop bay is an opportunity lost
b)
Keep Service Manager informed if more bays are required due to increase in Workshop load
c)
Keep extra bays for quality check & diagnosis
d)
One bay can be used for parking
4.
What is the correct formula to calculate ‘Bay Utilization’?
a)
Bay Utilization = (No. of Technician X Average working hours) / 100
b)
Bay Utilization = (Hours Sold / Hours Available) X 100
c)
Bay Utilization = (Hours Sold X Hours Available) / 100
d)
Bay Utilization = (No. of Technician X Hours Available) X 100
5.
If the total number of technicians working in a MG workshop are 10 with an average of 8 hours of working, Then calculate the bay utilization for a day in which 50 hours were sold to the customers
a)
60
b)
60.5
c)
61.5
d)
62.5
6.
____________ is the process of examining the vehicle to ensure no complaint once the vehicle is delivered.
a)
Job Monitoring
b)
Vehicle Inspection
c)
Quality Check
d)
Performance Management
7.
What is labor expense for a day of your workshop if 120 hours were sold at a flat per hour rate of 400?
a)
24,000 /-
b)
48,000 /-
c)
50,000 /-
d)
60,000 /-
8.
____________ helps to measure identification of complaints due to final quality check.
a)
Technician-wise analysis
b)
Internal Repeat Repair
c)
Vehicle Return post-inspection
d)
Complaint Percentage
9.
What is the correct formula to calculate ‘Internal Repeat Repair’?
a)
QC Complaints / Total no. of opened RO X 100
b)
Opened RO / Total no. QC Complaints X 100
c)
Total no. of opened RO / Total no. QC Complaints X 100
d)
QC Complaints / Opened RO for Month X 100
10.
How to minimize Internal Repeat Repair?
a)
Extensive product training of technicians
b)
Update technicians with latest technical bulletins
c)
Availability of special tools in the workshop
d)
All of These
11.
What is Not the cause of Internal Repeat Repair?
a)
Adequate Product Training
b)
Low Skill Level of Technician
c)
Special Tools Unavailability
d)
Distracted Technicians
12.
What should be done for reducing Internal & External Repeat Repair?
a)
Increase in cost of Parts in case Parts replaced
b)
Ensure First Time Job Done Right
c)
Ensure Quality Check
d)
Untimely Vehicle Delivery
13.
What should the Job Controller Not do in order to maintain Workshop KPIs?
a)
Manage technician team effectively
b)
Prepare Accurate & logical repair estimate
c)
Ensure availability of special tools in workshop
d)
Noting down and not taking picture evidence of defects
14.
What is Active Listening?
a)
An act of hearing a sound/ speech
b)
Listening to the words of the speaker
c)
Listening & Understanding the meaning of speaker’s words
d)
All of These
15.
What are the Elements of Effective Team Handling?
a)
Team Orientation & Team Motivation
b)
Manage Conflicts
c)
Developmental Feedback
d)
All of These
16.
What are the most significant factor in Service Satisfaction?
a)
Total time required to service the vehicle
b)
Thoroughness of maintenance/ repair work performed
c)
Condition/ Cleanliness of vehicle on return
d)
All of These
17.
Customer Relationship Executive need to call the customer _________ before the service appointment date to confirm the service appointment.
a)
1 Day
b)
2 Days
c)
3 Days
d)
4 Day
18.
The Job Controller needs to execute which of the given tasks during the Service Reminder Process?
a)
Allocating Technicians
b)
Parts pre-picking
c)
Warranty approvals
d)
Support for vehicle inspection
19.
he Job controller should provide support in _____________ during vehicle reception process.
a)
Warranty Approvals
b)
Parts Ordering
c)
Attending Repeat Repair vehicles
d)
Communication with CRM
20.
The only way to win a customer’s trust for service & repairs is to _______________________.
a)
Maintain transparency about the jobs with appropriate reasoning for diagnosis
b)
Design the Service App Customer Friendly
c)
Minimize the service costing
d)
Provide pick up and drop facility
21.
The Job Controller should plan time required for repair and bay slots availability using _________.
a)
SA App
b)
MG.NET
c)
JCB App
d)
My MG App
22.
What are the JC roles and responsibilities from customer perspective?
a)
Completion of all demanded repairs
b)
Supervise technicians
c)
Review repair works & coach technicians
d)
Maximize workshop utilization
23.
Expand the PCR.
a)
Private Control Room
b)
Process Control Room
c)
Problem Cause Rectification
d)
Process Certification Register
24.
What are the check points required for Job Controller to plan their day?
a)
Workshop Load
b)
Tools and Equipment Management
c)
Parts Availability
d)
All of these
25.
What are the main reasons for carry forward jobs to next day?
a)
Waiting for job allocation
b)
Waiting for warranty approvals
c)
Waiting for customer approval
d)
All of these
26.
Calculate the available hours(man-hours) for a day in a workshop, where 9 technicians work for 9 hours a day.
a)
18
b)
72
c)
81
d)
90
27.
What are the tools that need regular Calibration?
a)
AC Machine
b)
Wheel Alignment Machine & Balancer Machine
c)
Precision Tools
d)
All of the above
28.
________________ are Workshop tools and equipment that need regular service.
a)
Lifts Only
b)
Lifts and Generators
c)
Generators and Air Compressors
d)
All of the above
29.
Where do escalate an NVH issue if you are unable to resolve it?
a)
MG Flying Doctor
b)
MG ASM
c)
Sales Manager
d)
MG Hotline
30.
Repair Order s should not be left open for more than __________.
a)
30 Days
b)
7 Days
c)
10 Days
d)
15 Days
100 %
