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WorksheetsSupport Meeting 05/16-05/22
Total questions: 7
Worksheet time: 2mins
What form must you use if a patient calls to clarify some charges, but the billing team does not answer?
Transfer Fails
Peer Feedback
Macro + Issue type
Provider complaint
What should you do if you need to escalate to T2GE or T2PE?
Tell your mom
Fill out a ROI
Get approval on slack
Eat a turkey sandwich
How many tickets should you have open at the same time?
50, one for each state
2, 1 for email and 1 for call
All of them
None
Where do you look for updates on processes?
Salesforce
Homebase
fcr_updates
in your heart <3
Why is it important to submit troubleshooting steps when asking a question on slack?
To let leadership know what steps to direct you next
It is a waste of time
So I can find true love
To not annoy the all mighty gods of Slack
Who should I notify if a patient calls to cancel an appointment?
(a)
Bonus question!!! Draw a frog in your style
