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WorksheetsTS5017FP_Unit 5 HSKP MANPOWER PLANNING
Total questions: 13
Worksheet time: 7mins
Why is the need to rotate the responsibility of preparing the roster among staff?
Staff to understand the difficulty of planning a roster.
Staff to understand that it is part of their job.
The staff has the advantage of deciding on their priority first when planning.
The staff will be familiar with the role if the supervisor is absent.
Calculate the Manpower requirement if the hotel is running 100% and 1 Room Attendant has to clean 12 rooms in 200 rooms.
15
17
18
19
Calculate the hotel occupancy % if the Room Attendants need to clean 90 rooms in 300 rooms hotel.
20%
30%
40%
50%
One of the following is an example of other considerations when planning a duty roster.
Renovation.
Staff's leave
Medical Leave.
Festive period.
What can the department in a hotel do to substitute staff's unavailability when they go for their off day or leave?
Substitute with part-timers.
Substitute with other staff in other departments.
Let the supervisor take over.
Employ more staff.
One of the following is an example of the calendar of events, which the hotel will need to retain the experienced staffing to manage.
Singapore F1 Grand Prix.
Christmas.
Deepavali.
Hari Raya.
What guidelines can the Executive Housekeeper use to monitor staff turnover?
Absenteeism.
roster.
time-off.
training
One of the following is an example of a Periodic Programme
Clean the minibar
wash shower curtain
Change pillow slip
carpet Shampoo
Why the housekeeping Supervisor inspects vacant room first before other rooms?
release for immediate check-in
the procedure of the hotel is to inspect vacant clean rooms first.
No other rooms available at that moment
For other rooms, guests have not check-out
How does the supervisor carry out thoroughly the inspection without missing any details?
Use the individual experience as a guide
Use the inspection checklist as a guide.
Use SDS as a guideline
Refer to your supervisor at all times if in doubt
One of the following is the correct procedure for inspecting a room.
Top to bottom, clockwise or anti-clockwise direction
Move every corner of the room before moving toward the middle part.
Use your own method
Let the supervisor decide the method
Who are the persons in the housekeeping department allowed to view the supervisor communication book?
Room Attendant
Housemen
Laundry Attendant
Asst. Executive Housekeeper
How do you prioritise the priority of staff taking leave during the festive period?
Accord leave according to your religion and practise
By ballot
Who apply for the leave first
Depend on the supervisor preference
