WorksheetsTraining
Total questions: 7
Worksheet time: 5mins
Called the office, SW the Jennifer M.A. She confirmed the Rx was received, but pt last visit was over 6 month and needs to book an appt. JM.
WHAT WOULD BE THE BEST DISPOSITION.
No interested.
Pt must contact the Dr.
Denied Rx.
Wr Dr's information.
Called the office, Sw Maria, she confirmed Dr info but the patient was not found with that name and DOB.
WHAT IS THE BEST DISPOSITION.
PT must contact the Dr.
Denied Rx
Could not valitate.
Wr Dr's information.
Cld the pt, the number is not in service.
No interested.
Wr number for PT.
Pt decease.
None.
Cld the office, was closed for lunch.
No contact made.
Rx fax to the Dr.
Office closed.
Pt must contact the Dr.
If the account was denied by max attemp. What would be the best solution to save it?
Call the patient and ask him/her to contact the Dr.
Contact the PT and involve him/her in the process and call the office.
Contact the office to confirm if the Rx was received.
Called the patient to get a new Dr.
If the patient needs an appt, she confirm her email to send the Rx thru it. What would be the best report to add the information?
Production Sheet.
Sign now.
Att to report.
Appt Letter.
What would be the best introduction when calling the patient?
Hello this is Fulano, calling from the verification department of the Rx Pharmacy, May I speak with Maria? Please
Good morning this is Fulano, Can I speak with Maria? Please
Hello, hi, can you heard me?
This Sutanejo, calling from the pharmacy, is this Maria?
