WorksheetsPKT Supply_Week-3_May'21
Total questions: 20
Worksheet time: 10mins
Which are the 2 new cities we going to live new payout structure for food delivery
Bangalore & Mumbai
Mysore & Nellore
Mysore & Nagpur
What is the current base fare for Jodhpur Auto captains
Rs.30
Rs.40
Rs.35
If the captain said He will upload the documents later, What is the next step agents wants to do?
Agent should inform to upload all the documents
Agent should confirm call back date & time with the captain
Agent should give the closing that time
If the captain said to call back tomorrow I will upload the documents, Then what is the Disposition & Sub-Disposition?
Call Back - He will upload the documents
Non of the above
Call Back - Asked to call back later
Is it mandatory to check vehicle colour while activation
Yes
No
Anushka Sharma Spoke to Virat Kohli, a captain from Bangalore, He installed the app and uploaded all the documents, but did not watch the video, what should the agent do?
Ask the captain to watch the training video to activate the profile and dispose of the call as a callback
The agent should explain the complete process and activate the service
In Swiggy, before swiping the order as delivered, what captain should do?
Take a pick of Parcel before delivering and upload the same in app
Captain should take a selfie with food parcel & Customer & upload the same in app
Upload the selfie with customer and upload the same in app
Hariharan is a captain from Jalandhar and he has some issues while uploading the documents, can he contact the Captain care center for resolution..?
Yes
No
Ranveer is an auto captain from Delhi and his vehicle number is HR55U4879, which shift to be assigned to him?
GGN_Auto_CM
NCR_Auto_CM
Delhi_Auto_CM
Mangal Pandey is a Bike Taxi captain from Mumbai, he referred Chulbul Pandey, and he completed his 15 rides within 7 days, on 19th of May how much he will get..?
100 rs as a Referral Bonus
1000 rs as a Referral Bonus
500 rs as a Referral Bonus
No referral bonus
If the captain says he is aware of the benefits, what should the agent probe?
Are you aware of the redeem Process?
Are you aware of the payment structure, Referral bonus & Joining Bonus?
Reason for not upload the docs?
Agree with the captain & do not prove anything and close the call.
If the captain is from Udaipur and he is activated with Auto services and the captain travels above 8kms then how much the captain will get per km?
15/KM
17/KM
12/KM
If the captain's profile is deactivated under quality issue and he wants to reactivate his account in Rapido.
We will ask the captain to visit the city office.
Shall we activate the account and educate the captain to not repeat the mistake in the future.
The captain is from Vijayawada and he wants to add the b2b service (FD), then how much base fare the captain will get?
Rs.25
Rs.30
Rs.35
If the captain is from Jaipur and he wants to activate the B2B service (FD) then how many bike taxi rides need to be completed to be eligible for the additional services of Food Delivery.
2
5
4
The captain uploaded all his required documents for the account activation and if the bike model is from 2010 then the disposition should be.
Disposition > Activated Sub- disposition > Activated Link > Remarks - Activated for B2C ( BIKE TAXI )
Disposition > Not eligible > Sub disposition > Bike Below 2011 Model > Remarks - bikes below 2011 model not eligible for Bike Taxi
Which city has shifted its new office on 20th May 2022?
Delhi
Kolkata
Mumbai
Chandigarh
Sunil is a captain in kolkata has completed 10 rides & got a call for activation of food service. After opening Kajal asked if the captain is interested in B2B service, Sunil said yes & the call dropped. What should Kajal do?
Callback the captain & inform about payslab/benefits & penalty & activate the service.
Activate the profile as the captain agreed for b2b services.
Send him a training video & activate the service.
Tanmay is a captain in hyderabad city. He has paid 300 rs & activated food services in his number. He has completed 65 orders but still not received any refund. What is the reason for the same?
He has not accepted order in his app he received.
He has picked up an order but has not delivered to the customer.
He has not picked up the order from the restaurant.
He has delivered late multiple orders to the customer.
For a person working as a B2B captain who misses delivering an order what is the action taken?
The captain will be penalized & the penalty will be equal to the order amount or terminated from the B2B services.
The captain will be penalized & the penalty will be 500.
The captain will be penalized & the captain will be suspended for a week.
