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WorksheetsSoft Skills: Communication and Problem Solving
Total questions: 20
Worksheet time: 3mins
Misunderstanding concerns
Effective Communication
Problem-Solving
Didn't follow policy for cancellation/refund or A/R
Effective Communication
Problem-Solving
Not addressing concerns
Problem-Solving
Effective Communication
Missed internal steps
Effective Communication
Problem-Solving
Missed opportunity to educate
Problem-Solving
Effective Communication
Missing case pickup line
Effective Communication
Problem-Solving
Inaccurate info provided
Problem-Solving
Effective Communication
Missing signature
Effective Communication
Problem-Solving
Double signature
Problem-Solving
Effective Communication
Didn't follow tone guidelines
Effective Communication
Problem-Solving
Address mistakes weren't caught and fixed/
Sent replacement to the incorrect address
Effective Communication
Problem-Solving
Missing items in A/R order
Problem-Solving
Effective Communication
Not editing macros/blurbs for clarity
Problem-Solving
Effective Communication
Forgot to complete backend steps (cancel GB, send A/R order, remove CC info)
Problem-Solving
Effective Communication
Incorrect macros/blurbs used
Effective Communication
Problem-Solving
Cancelled incorrect membership
Effective Communication
Problem-Solving
GPS & Style guide errors
Effective Communication
Problem-Solving
Sent a sub for an Add-Ons item instead of a refund
Problem-Solving
Effective Communication
Not personalizing responses
Problem-Solving
Effective Communication
We didn’t set a task properly
Problem-Solving
Effective Communication
