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WorksheetsLogical Cases
Total questions: 12
Worksheet time: 9mins
If CST call us and he have unable to obtain ip when he complain from instability CCA action.....
1- Follow instability case
1- Must sure from CPE configuration then escalate unable to obtain if need
1- Must sure from CPE configuration then escalate instability Even if cpe not obtain ip
If CST complain from unable to obtain and MAC is not learned from Matrix CCA action
Reset CPE hard just and reconfigure
Ask customer if there is any changes on CPE configurations
Reset CPE hard then soft and reconfigure
CST has Logical Instability case and has congested POP
Stop Trouble shooting and inform CST script
continue Trouble shooting
We can direct customer to our CSO to configure the locked router by another company.
True
False
CCA complains from instability but he say when service is down all of led in router are off CCA action ...
T.S as physical instability
T.S as wireless case
T.S as power failure
when CCA escalate Unable to obtain ip and mac is learned CCA action .....
FBB Tech Problem>Unable to Obtain IP>MAC address exist - Displayed normally
FBB Tech Problem->Unable to Obtain IP->Other
FBB Tech Problem>Unable to Obtain IP>Blank MAC address
Boradband->Techncial->ADSL/VDSL->MCU Call Center->Unable to obtain IP
command for spayware is (a)
if line is no dsl physical layer and operational speed is 7 mbps and his packadge is vdsl , line code is G_992_5_Annex_M CCA action is
Check Line stability from line details
check Line code exists in CPE and can be adjusted
command for Ping CPE IP -t is (a)
We can check TCP/IP from command ipconfig
True
False
IF CST have Many wrong nas Logs but after restart port no recnent logs so CCA
escalate browsing wrong nas
T.S as unable to obtain
T.S as instability
If we found accepted logs with suspended account in NST service name comment CCA action
Reset and re-configuration
configuration with new user and pass
escalate Browsing with comment suspend account
