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Reply Email

Total questions: 10

Worksheet time: 7mins

Name
Class
Date
1.

Check the following that are examples of Opening Sentences:

a)

Thank you for your email (date ) enquiring about ....

b)

I have verified/ looked into/ investigated (the) subject

c)

I hope this information will be useful to you.

d)

With reference to your email dated (date) enquiring about ...........,...

2.

Which sentence shows that you are sorry about something?

a)

I regret to inform you that...

b)

Regarding/Concerning your query, .........

c)

We would be glad to ......

d)

Should you require any further information/assistance, please do not hesitate to contact us.

3.

Which sentences show that you can do an action?

a)

We are willing to (do).....

b)

We would be glad to .....

c)

I am sorry to inform you that...

d)

We look forward to being of service to you.

4.

Which of the following are used as Closing Sentences?

a)

Please inform me if I can be of further assistance.

b)

I hope this information will prove useful for you/ your company.

c)

I have verified/ looked into/ investigated (the) subject

d)

Thank you for enquiring about (our/the) ............

5.

How do you close politely?

a)

We look forward to doing business with you

b)

I can confirm (that)…

c)

Please note that (that)……

d)

Regarding/Concerning your query, .........

6.

Complete the sentence with the correct word:

I am (a)   to inform you (that)…

7.

I can (a)   (that) we are able to accept credit card and cash.

8.

Thank you for your email (date ) (a)   about ....

9.

If you require any further (a)   , please contact me.

10.

Regarding/Concerning your (a)   about ........., ........