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WorksheetsUOB Quiz
Total questions: 15
Worksheet time: 8mins
This is the information bank that helps Support Ambassadors with the processes and step by step procedures of any issues or concerns from our guests
Help Center
Resolution Center
Nova Knowledge
Host Resources
This team deals with host damages, missing items and extra cleaning issues
Resolutions 1
Trust
Resolutions 2
Claims
Which of the following is NOT true?
Support Ambassadors can cancel reservations
Support Ambassadors can edit/change a user's account
Support Ambassadors can assist in rebooking a guest
Support Ambassadors are allowed to become a user
Which of the following is NOT true?
A pre-approval link expires within 24hrs
A guest can reach out to host for request to book
A host can send a special offer to a guest
Pre-approval links can only be sent to one guest at a time
Which of the following is not an accepted payment method in the Philippines?
Gcash
Mastercard
Visa
AMEX
This team handles contacts made by users in narcotraffic or terrorism, and also deals with user contacts from sanctions countries.
Trust
Appeals and Escalations
Safety
Compliance
This team lets hosts offer their space for
free to people going through a difficult time. This team
also assesses the eligibility of guests
Open Homes
Experiences
Love Team
Regulatory Response
This is where you can find your CLS and NPS scores, as well as feedback left by the users
Nova Profile Page
Nova Reservations Page
Nova Landing Page
Ticket Pane
This is where you can see the list of reservations of a user in different status
Nova Profile Page
Nova Landing Page
Nova Reservation Page
Transaction History
Which of the different booking methods allow the Guest to immediately book the listing without first messaging the Host?
Request to Book
Special Offer
Pre-Approval
Instant Book
Which of the following is NOT true?
A coupon can be used for an Accepted reservation
Each reservation can only have one coupon applied
Each coupon has a fixed value
Each coupon is one-time use only
Where can you find the Resolution Center filed by a host?
Nova Ticket Pane
Nova Profile Page
Nova Reservation Page
Nova Landing Page
Which of the following Service Promise build the world's most loyal travel community?
Make Service Magical
Host Our Community
Help Everyone Belong
Take Good Care
Which of the four service promises BEST describes the fact that we create clear, concise, and accurate admin notes?
Take Good Care
Make Service Magical
Host our Community
Help Everyone Belong
What is the Airbnb Help Center?
A booking tool for our users
A tool for sending emails to our users
A repository for unsolved tickets
A knowledge base that is available to our users
