Hello. Could I speak to Susan Malden, please?

......................., please. I'll see if she is in.

I'm afraid Professor Grimes has just stepped out. Can ............... a message?

This is a

When the phone is ringing, you have to ....................

You should answer a call within ____ rings.

Always treat the customer in the same way they are treating you.

When taking a message, you should always add the ____________ for the call.

What is the first thing you should say when answering a business phone?

Chewing is an absolute no-no, and no caller should ever hear you ________while on the telephone.

If your phone battery is dead you need to:

I can`t call him, the line is...

If somebody doesn`t answer the phone you may leave a message on their...

Be quiet. We're at the theatre. It's the..................

Someone calls and wants to speak to your father, but your father is out now. What do you say?

You work at a call center of a bank. A customer calls you to apply for a credit card. You don't understand his/her date of birth. What do you say?

Someone calls you but he/she didn't tell his/her name. What do you ask?

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

I'm afraid he is not _________ at the moment. He has gone out.