WorksheetsEP - Week 2 Day 4 - Changes & Name Corrections
Total questions: 14
Worksheet time: 14mins
What sort of fees do we 'Add a Supplement' to a flight component? (select all that apply)
Airline Change Fee
Fare & Tax Difference
Flight Centre Fees
Airline Name Change/Correction Fee
Flight Centre Change and Cancellation fees are invoiced as ______ in HELiO?
a Supplement
an MPI (Manual Price Item)
Adjust Gross Price
an Activity
What are the commands to divide a passenger from a PNR? (select all that apply)
D1.1
6[initials]
ER
F
X2.1
Customer has changed their flights, if 'refresh PNR' doesn't work in HELiO, what are our next steps to update the invoice?
Detach Flight (old PNR)
Grab PNR
Amend Flight
Cancel Flight
What is a Name Change? (select all that apply)
Changing the name on a booking to a completely different person
Changing a couple of letters within a name
Changing surname from Maiden to Married
Updating Title
What classifies as a Name Correction?
Changing the name on a booking to a completely different person
Same person, however changing a couple of letters
Updating Title
Changing surname from Maiden to Married
What supporting documents are required for a Name Change? (select all appropriate options)
Passport
Marriage Certificate
Birth Certificate
Driver's License
Bank Card
What is the command to search a specific fare basis in a Historical Fare Quote?
FQ(ticketing date)(citypair)(departure date)¥Q(farebasis)-(airline code)
FQ(departure date)(citypair)(ticketing date)¥Q(farebasis)-(airline code)
FQ(citypair)(departure date)¥Q(farebasis)-(airline code)
FQ(citypair)¥Q(farebasis)-(airline code)
We can complete a name change/correction on a partially travelled ticket.
TRUE
FALSE
When completing a name change on a hotel booking, what steps do we take?
Call Hotel to see if it is possible to change and advise PAX
Send PAX ECA if there is a charge involved
Call Hotel to update name on reservation
Complete Helio Support Webform to update name in HELiO
Add Booking note to advise the correct name of the travellers who are on the reservation
What steps do we take to update the contact details in a booking?
Update details in Sabre including SSRs and OSIs
Complete HELiO Support Webform to update details in HELiO
Update Email address in Trip Publisher
Call the Hotel to update directly
What email address do we get the customer to send their supporting documents to?
Personal Email
Digital Sales Inbox
Airline Directly
WNS Email
Where do we find information regarding an airlines Name Change/Correction Policy? (select all that apply)
Fare Rules - Penalties paragraph 16
ProHub - Airline Information
Airline Trade Website
Marco Polo
HELiO
What are the commands to update contact details in Sabre?
PE1¤¥new email address¥
91¤new contact number-phone type
34¤new OSI message-(PAX number)
Delete incorrect SSRs
Re-add F8 information (phone, email, postcode)
