Where can customers go to fill out the Contact Us Form?

A customer contacts us to follow up on a PO (Purchase Order). Is this a valid customer/request for the team?

A customer from a K-12 school using a Higher Ed product contacts HE TS needing technical assistance. Is this a valid customer?

Changing the _______________________ is required before making any changes on an existing case.

This tab contains the notes, email communications between the customer and agent(s), shared KBs, etc.

True or False: The right hand pane includes some sections including Account, Contact, Cases, etc

A previously CLOSED case can be reopened up to __ days assuming it is for the exact same issue

If a customer replied via email within 14 days from the time that the case was closed. Then the status of the case will be:

If a customer does not receive any response from the sales rep, and it has been _ days since the customer filled out the form, let your support know, so we can transfer the case to Faculty Support.

This case origin applies when a customer fills out Contact Us Form and selects phone option.

This case origin applies when a customer fills out Contact Us Form and selects chat option

Business Vertical should be 100% of the time ___________________.

What is the specific format on subject lines for NA HE TS?

This case status applies when an agent is actively working on it.

True or False: For the Escalation Point field, agents can anytime choose either Tier 2 or Tier 3, depending on the issue.