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WorksheetsDay 2 & 3 Review
Total questions: 18
Worksheet time: 21mins
Which of the following is NOT an Eligibility for Tracked Postal?
Available only for Local Marketplace (Non-Lazmall) Sellers
Parcel weight must equal or less than 1KG (<=1KG)
Parcel value must be equal or less than $10 (<$10)
Account must be under corporate.
What 3PL caters Tracked Postal Last Mile Delivery?
SPEEDPOST Economy
Ninjavan
QExpress
CJ Logistics
TRUE or FALSE. Sellers can UNSUBScRIBE to Lazada Economy Delivery Service.
TRUE
FALSE
TRUE or FALSE. Lazada will not generate additional shipping label for orders assigned to DBS and/or Postal
TRUE
FALSE
Which of the following are the 2 reasons why orders are being assigned to The Lorry?
DBS is not enabled and the single item is weighing more then 30KG.
Total weight of multiple items in 1 AWB is more than 30KG and DBS is not enabled.
Seller printed 2 AWB for Single Item.
Total weight of multiple items in 1 AWB is more than 40KG and DBS is not enabled.
If seller on Drop Off configuration wishes to be moved to Pick up, what is the criteria that seller needs to meet?
Minimum order quantity must be at least 3 orders per day for the last 30 Days.
Minimum order quantity must be at least 10 orders per day for the last 30 Days.
Minimum order quantity must be at least 5 orders per day for the last 30 Days.
This refers to the maximum number of orders that your store can receive in a day.
OVL
PNR
SOT
TRUE or FALSE. Orders assigned under Speedpost Pick Up can submit masterform pick up request if they have missed pick up.
TRUE
FALSE
Which of the following does affect the seller's cancellation rate?
Buyer Request
Out of Stock
Wrong pricing
System Issue
TRUE or FALSE. Orders assigned to Tracked Postal will automatically update the status to Delivered 15 Days after RTS.
TRUE
FALSE
What are the 2 Types of Seller Balance Withdrawal?
Manual Withdrawal
Bank Withdrawal
Withdrawal
Auto-Withdrawal
TRUE or FALSE. Manual Withdrawal is applicable for corporate sellers.
TRUE
FALSE
TRUE or FALSE. A Local MP seller whom wish to convert to a Lazmall seller Is able to sign up for LazMall using a new phone number
TRUE
FALSE
Seller would like to enquire why their account has been suspended. They have received an email informing them that their Lazada Seller Account is suspended as Seller Balance was not activated. Upon checking, seller balance is already activated yet the account is still suspended.
Advise seller to submit masterform under My Seller Balance activation got rejected
Advise seller that we will coordinate to the relevant team. Transfer child case to SWAT SG Team.
Advise seller that they can file an appeal. Go to Data insight > Account Health > Policy compliance Page > see full list of non-compliance record.
Seller contacted us to inform that their appeal request regarding account suspension is still pending for more than 2 weeks now.
Escalate the child case to Alipay Skill group
Escalate the child case to Platform Governance (Internal Department) / Platform Policy (Appeals) Skill group
Escalate the child case to SWAT TP PH Skill group
Seller balance withdrawal shows successful but seller complaining that they did not received it in their bank payee account.
Escalate the child case to Alipay Skill group
Escalate the child case to Platform Governance (Internal Department) / Platform Policy (Appeals) Skill group
Escalate the child case to SWAT TP PH Skill group
Seller would like to follow up regarding the verification status of their account.
Escalate to Platform and Governance.
Escalate to SWAT TP PH
You may provide the seller the WhatsApp for Onboarding link. Onboarding Lead should respond to seller within 24 hours
How can seller request to change their seller type from individual to corporate or corporate to individual?
Seller can select change seller type in ADA.
Escalate to commercial team.
Escalate to SWAT TP PH.
