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WorksheetsCIT In-Person Training Quiz
Total questions: 10
Worksheet time: 60secs
What Personal Information CANNOT be posted in an incident or an interaction? (Select All that Apply)
CVC Code
SSN
Role Information
Email Address & Phone Number
What is the difference between a Guest Role and a Staff role in the system?
Psuedo SSN may be on file
There is no difference
Staff roles are not in OR
Guest Roles do not have an end date
How can a user's identity be verified? (Select all that apply)
CVC Code
Alternate Non-Rutgers Email
Their SSN or RUID
In-Person ID Verification
If a user is unsure of what their NetID or RUID is in the system are we allowed to provide them that information?
True
False
NetID Admin Management: If a user has a Kerberos Lock for Deprovisioning what should they do?
Reset their NetID Password
Attempt to login to Rutgers Services
Activate their NetID
Panic
NetID Admin Management: What field are we going to look at to see if a user's NetID is active or not?
LDAP Campus Services:
NetID LDAP Status:
RAD admin (netid-adm) account exists in LDAP:
Is user locked out of Security Questions and Answers?:
CAT Tool: Why might a user's account get audited?
They don't want their services anymore
The User's NetID password is wrong
The User has not activated their services yet.
Due to Invalid Roles
CAT Tool: If a user's Zoom Account shows as follows,
what should the user do?
Download the Zoom Client
Activate their Zoom Service
Reset their NetID Password
Login to Rutgers Zoom
CAT Tool: What is the different between a Delivery Email Address and an Alias Email Address?
What tool can be used to find delegated admin contact information?
Open Registry
NetID Admin Management
CAT Tool
