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WorksheetsRenogy QA Wednesday
Total questions: 10
Worksheet time: 5mins
QA:
The customer called in to raise feedback about the damaged package that he recently received.
Which probing question/s is applicable?
(select all that applies)
"Is it the packaging or is it the item itself that is damaged?"
"What is the tracking number?"
"What is the order number?"
"How do you wish to proceed? A refund or a replacement?"
"Were you able to reach out to FedEx to file a claim?"
QA:
The customer called in to report that he's missing some items from his solar kit
Which processes are correct?
(select all that applies)
Reach out to an SME/Supervisor to check the order on Netsuite
Ask for photos of all the items that the customer received
Reach out to Jamil to request a replacement
Confirm the delivery date
Advise the customer to inspect each box received
The customer reached out to us to ask for the specification of our Rover Li charge controllers.
What is the correct case record type that we should tag the case under?
Order Support
Return and Replacement
Contact Renogy Support
Pre-Sale Inquiry
Item Discrepancy
QA:
The customer called in to seek assistance in placing an order over the phone. Please note that the customer already has a complete list of all items that he wants to purchase.
What is the primary process in endorsing the call to Inbound Sales?
Call the attention of a sales representative and ask if he/she is available to take the phone call.
Transfer to 1004
Advise the customer that he will receive a call back from our sales team
Advise the customer to place the order online
None of the Above
The customer has (3) 175W rigid solar panels.
How many solar mounting brackets does the customer need?
12
24
6
16
What is the rated load current of the Rover Li 20/30/40A solar charge controller?
(a)
Which item does NOT have a pro-rated warranty?
100ah Smart Lithium battery with Self-Heating function
48V 50ah Smart Lithium Battery
100ah Smart Lithium Battery
50ah Lithium Battery
100ah Lithium Battery with BT
The customer has (4) 100W solar panels (RNG-100D-SS-US) wired in parallel, what is the recommended inline fuse size?
(a)
Which item/s are eligible for a call tag?
(select all that applies)
3000W Pure Sine Wave Inverter
200ah AGM battery
100W solar panel
50ah Lithium Battery
320W solar panel
What are the possible reasons why the Solar Suitcase with Voyager controller shows 'b01' error code?
(select all that applies)
The unit is connected to a solar generator
The unit is not connected to any battery
The unit is connected to Lithium battery
The unit is connected to an over-discharged AGM battery
