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WorksheetsDay 3 Recap - Return & Refund
Total questions: 12
Worksheet time: 8mins
Which of the following is NOT the correct statement about return and refund?
Go to My Purchases > To Receive > Request for a refund
Only buyers can cancel a return/refund request, as long as the refund is not yet approved by the seller.
Buyer can raise more than 1 request under the same order at the same time
Buyers can only file a return/refund as long as they have not tapped on the “Order Received” button.
(a) is a Refund/Return Reason ONLY applicable for Shopee Mall.
Return (a) is the status when a new refund request is being raised at Refund details page.
What is one of the options available for a buyer to return a Shopee Mall item ?
Walk in to Shopee's warehouse
Seller pickup the parcel
Drop at the Singpost PopStation
Singpost Normal Mail
For non-mall RR request, Return (a) will be the status of the request once the seller raises a Dispute.
How long does it take for the investigation (QC) of Shopee Mall's request after returning the parcel?
3-5 working days
3-5 days
3 days
7-9 working days
For non-mall, which of the following courier buyer should NOT use to return the parcel?
Ninja Van
J&T
Singpost Normal Mail
None of the Above
How much return shipping fee we can reimburse to the buyer for using self-arrange return methods? Maximum $ (a)
Which of the following reasons is NOT applicable for a refund request from normal sellers?
Change Of Mind
Wrong item
Damaged item
Non-receipt
Buyer mentioned the item is bulky and cannot fit the PopStation. What can you do to assist them?
Assist buyer to contact seller and get them to pickup the parcel
Arrange Ninja Van pickup
Advise buyer to liaise with Singpost directly
Advise buyer they can walk-in to warehouse
Select the correct statements that best describes the Return Status.
Requested - Buyer is waiting for the local seller to respond to their RR request of which failing to do so, system will automatically accepts the RR request
Accepted - Buyer's refund request has been accepted by RR team and seller received compensation for the order as well
Seller Dispute - Case is routed back to Dispute agent due to Seller raise dispute within 5 days after the return parcel has been delivered
Cancelled - Agent cancelled the request after investigation has been done and payment is released to the seller
Judging - Buyer is waiting for Dispute agent to respond on the dispute raised by them
A refund request due to received incomplete items has been approved by Shopee. The preferred seller is not happy about it. What should the seller do regarding this?
Do nothing
Reach out to CS customer service and get assistance
Send email and raise dispute on the refund approved by Shopee
Access their Seller Center and raise dispute for the order
