WorksheetsIDBI-T1-SSO-LU1-5
Total questions: 30
Worksheet time: 11mins
Marketing in banks is a necessity today, due to..........
Urbanisation
Nationalisation
Liberalisation
A DSA (Direct Selling Agent) is one___________
Who sells direct to the client
Who sells through the internet
Who works in bank office setup
A ‘Lead’ in marketing jargon, means__________
A metal
A team leader
A likely customer
One of the following is not a skill that a Good sales person should have____________
Empathy
Patience
Arrogance
Internal customers refers to_______
Staff members
Customers who are inside the Bank premises
Persons who are staying within the country and having account with Banks
Basic activity of Banking is (a)
Demand deposits of a Bank consist of..............
Cumulative and Non-cumulative deposits
SB and CA accounts
Demand drafts and Pay orders
Fixed deposits and Recurring deposits
The service sectors in India is divided broadly into........ categories
5 categories
4 Categories
3 categories
WIFM as a factor is to help....
Learners understand their job role and their career growth journey
learners relate to understanding that they need to speak good English
learners relate to salary and benefits they will get in the bank
The outcome of relating to the importance of WIFM Factor is to help...
learners relate to the crucial requirement of skills apart from knowledge to help manage business growth in the very challenging Banking environment
learners relate to the importance of understanding operational part of their jobs
learners relate to the importance of respecting seniors in the bank
Define Relationship based marketing.Please type your answer.Be brief
You are a PB / RM in the Semi urban location, your branch has a shortfall of business on Savings Account, your locality is primarily a manufacturing hub of garments, what do you feel should be the approach to balance the shortfall.
Majority of the listed products are available to the customer on his Net banking or your bank’s Digital platforms, then what is your role? Type your answer.
Performing sales is a ...........
Task to be done always
Task to be done only after business hours
Task to be done only during business hours
It is the common belief that Sales persons are…......
Born
Made
voluntary workers
The concept of FABing helps bankers to …...........
showcase the delivery benefit of your bank's products
showcase the Bank's LOGO which may be better than other competitors
showcase the cost benefit over other competitve offers
Identify the correct statement from the following options:
Benefits, relate to how a product can meet the customer's requirements
Features, Advantages and Benefits of a Product are the same
While offering a Product to a prospect, it is enough to explain the features only
One of the following is not a Principle of Insurance. Identify.
Lien
Uberimae Fideai
Indemnity
Customer profiling helps a sales person to…......
identify the address of the customer
target products, services and communications in a consistent manner.
only know about his family details
One of the following is not a type of customer profiling. Identify..
Behavioural
Medical history
Demographic
As an effective sales person CRM has to be used to…..
Read and understand how customer behaviour can be used to improve sales
improve quality of information on customers profiles
improve product holding ratio, service quality of customers along with managing competition
A successful CRM increases production and profit throughout the …............
Customer life cycle
Business life cycle
Organization life cycle
Any individual who purchases goods and services from the market for his/her end-use iscalled a..................
Purchaser
Customer
Consumer
Sales funnel means ?
A way to calculate how much revenue a company will make
A way to generate leads
A way to market new homes
What is meant by cross-selling in sales in Banking?
a sales technique where companies market their services or products to customers from competing companies
a sales technique where a different product or service is suggested to an existing customer based on their known preferences
a sales technique where an additional product or service is sold to a customer, along with their original purchase
The main objective of making a cold call is…
To explain product features to the prospect
To seek an appointment with the prospect
To understand the needs of the prospect
Sales objection will be revolving either on...
Freebies offered along with products
the language in which the sale discussion is happening
Cost parameter or the convenience factor
In sales parlance Wallet share means….........
Getting a percentage share of customers' investment/ business to our Bank.
Spending by customer on product of particular companyd
Sharing the content of the wallet of the customer.
One of the strategies of Objection handling is............
First talk and then listen
Listen and Observe
Give an immediate response
Sales ethics refers to…......
Miselling products to all customers
Selling products without revealing the defects in the product
treating every lead, prospect and customer with respect, fairness, honesty and integrity.
