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WorksheetsUnit 2
Total questions: 10
Worksheet time: 5mins
What is a complaint?
It is a letter
It is a statement that a situation is unsatisfactory or unacceptable.
It is a situation where you agree with pleasure
It is a statment that you get agry with
Queja como VERBO es escrito de esta forma.
Complain
Complaint
Complaine
Complainet
Queja como sustativo es escrito de esta forma
Complain
Complainet
Complaine
Complaint
If you do NOT know the person whom you are writting for, how should you say good bye?
See you next time
Yours faithfully
Hope you can solve my situtaion
Yours sincerely
If you DO know the person whom you are writting for, how should you say good bye?
See you next time
Yours sincerely
Hope you can solve my stituation
Yours faithfully
When you write a letter of complaint, where do you write your name and address?
At the beginning to the center
At the beginning to the left
At the beginning to the right
At the beginning it can be on both sides
This phrase belong in this section "I look forward to receiving/seeing..."
Request for action
Opening paragraph
Formal greeting
Showing dissatisfaction
This pharse belongs to "Please ensure that this sort of problem does not arise again"
Salutation
Introducing the problem
Request for action
Showing dissatisfaction
This is ONE OF THE "7 Steps for Handling Customer Complaints"
introducing your reason for writing
Salutation
Sincerely apologize even if you are not the cause of the problem
what went wrong
What ASAP stands for according to what we saw in class?
As Soon As Possible
As Soon As Participate
As soon As Patience
Apologize Sympathize Accept Prepare
