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WorksheetsSalesforce Admin 20Q - Test 03
Total questions: 20
Worksheet time: 40mins
Dream House Realty needs to use consistent picklist values in the category field on Accounts and Cases, with values respective to record types.
Which 2 features should the Administrator use to fulfill this requirement?
Choose 2 options.
Multi-select picklist
Dependent picklist
Global picklist
Custom picklist
The Administrator has been asked to automate a simple field update
on the account. When a support agent changes the status of the
account to 'Audited', they would like the system to automatically
update the Audited date field on the account with today's date.
Which tool should the Administrator use to complete this automation?
Approval process
Formula Field
Flow Builder
Validation Rule
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
Lightning Data
Lightning Community
Flow Solutions
Bolt Solutions
Which tool should an administrator use to identify and fix potential session vulnerabilities?
Field History Tracking
Setup Audit Trail
Security Health Check
Organization-Wide Defaults
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers.
Validation Rule
Flow Builder
Approval Process
Quick Action
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which 2 tools should and administrator configure?
Choose 2 answers.
Quick Action
Outbound Message
Approval Process
Email Alert Action
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
Einstein Case Routing
Auto-response rule
Case assignment rule
Case escalation rule
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The Administrator has discovered that users have been changing the source reports.
Which 2 actions should the Administrator take to preserve the integrity of the source reports?
Choose 2 answers.
Create a new report folder with viewer access.
Move the dashboard to the user's private folder.
Move the dashboard reports to the view-only folder.
Change the dashboard to be a dynamic dashboard
Cloud Kicks is partnering with a used shoe store and second-hand bicycle emporium. Cloud Kicks has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
Create a workflow rule with an outbound message.
Set up a scheduled process in Process Builder.
Configure a scheduled flow in flow Builder.
Use a process to update the account when it is edited
Cloud Kicks has created a screen flow for their Sales Team to use when they add new leads. The screen flow collects name, email, and shoe preference.
Which 2 things should the Administrator do to display the screen flow?
Choose 2 answers.
Create a tab and add the screen flow to the page.
Use a flow element and add the screen flow to the record page.
Add the flow in the utility bar of the console.
Install an app from the AppExchange.
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers.
The field is not required to save records via the API on that object.
The field is universally required to save a record on that object.
The field is added to every page layout on that object.
The field is optional when saving records via web-to-lead and web-to-case.
Which two objects can an Administrator customize in the Stage Setup Flow?
Choose 2 answers.
Leads
Campaigns
Opportunities
Campaign Members
Universal Containers requires a different Lightning Page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an Administrator meet this requirement?
Update page layout assignments.
Define multiple record types.
Assign Lightning pages as app default.
Create different user profiles.
Cloud Kicks needs to be able to show different picklist values for sales and marketing users.
Which 2 options will meet this requirement?
Choose 2 answers.
One page layout, two record types, one picklist
Two page layouts, one record type, two picklists
Two permission sets, one record type, one picklist
One record type, two profiles, one picklist
The VP of Sales at Cloud Kicks is receiving an error message that prevents them from saving an Opportunity. The Administrator attempted the same edit without receiving an error.
How can the Administrator validate the error the user is receiving?
Edit the page layout
View the setup audit trail
Log in as the user
Review the sharing model
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the Administrator to simplify the process.
Which automation tool should an Administrator use?
Approval process
Workflow rule
Flow builder
Validation rule
Which two actions should an administrator perform with Case escalation rules? Choose 2 answers.
Re-open the Case
Send email notifications
Change the Case Priority
Re-assign the Case
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers.
The report needs to be refreshed
The dashboard needs to be refreshed
The current user does not have access to the report folder
The running dashboard user and viewer have different permissions
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an Administrator use to fulfill this requirement?
Assignment Rule
Case Escalation Rule
Omni-Channel Supervisor
Formula Field
When a Sales Rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an Administrator use to build this discount calculator screen?
Flow Builder
Workflow Rule
Platform Event
Process Builder
