WorksheetsRom mod
Total questions: 12
Worksheet time: 7mins
When is ROM used?
When ZCR is not an option.
When the customer is emotionally charged.
When you need to give the customer a EGC.
When you need to look up an item in warehouse.
How much are you allowed to spend in a given customer ZCO?
150
250
350
450
What does ZCR mean
Zero Cost Refund
Zero Cost Reship
Zero Cost Rebate
Zero Cost Reorder
What does ZCO mean?
Zero Cost Online
Zero Cost Oatmeal
Zero Cost Obtain
Zero Cost Order
Can you change Customer shipping methods?
Yes
No
Is it good practice to search the order number after you submit ZCO?
Yes
No
Which browser is ROM on?
Explorer
Chrome
Firefox
Where should you click on to check Availability?
Catalog & Inventory >
Item search
Catalog & Inventory >
Inventory search
Catalog & Inventory >
Inventory Audits
Catalog & Inventory >
Availability search
What Item ID Should you use for American inventory?
230
254
What Item ID Should you use for Canadian inventory?
230
254
What do the last 3 digits of the Node ID tell you?
Warehouse Location
Product ID
True or False?
You can select the product for a ZCO directly from ROM.
False
True
