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WorksheetsCX-Policy
Total questions: 18
Worksheet time: 11mins
How long do we keep personal items?
10 Days
7 Days
30 Days
Never
Which items do we keep?
Jackets
Expensive Items
Government IDs
All of the above
The Black Tux is responsible for all personal items returned to us.
True
False
How much is the Groom Free Discount?
(a)
What is the minimum amount of participants does the Groom need for their event to receive the promo?
6
20
3
None
How much is the Military Discount?
$10
10%
We do not have a military discount
50%
If there are two grooms for a wedding only one can receive the Groom Free Discount.
True
False
How much can we reimburse per item for tailoring?
$100
$5
$15
None
To be eligible for a refund BUY NEW orders must be _______.
Fitted by an experienced tailor
Unaltered, Unworn and still have the tags
Returned to a showroom
Washed, pressed, and on a hanger
If the event was 05/20, when should the customer return their rental?
(a)
How many days before their event does a customer have to cancel their order for a full refund to their card?
10 Days
None
45 Days
30 Days
On what day do we actually charge the late fee?
On the 10th day after the event.
On the 21st day after the event.
On the 5th day after the event.
On the 15th day after the event.
What are exceptions to the 45-day cancellation policy?
The unexpected death of a renter or a key wedding participant
Military reasons
If an associate or ambassador incorrectly stated a policy to a customer.
Customers that have tested positive for COVID and can’t make it to the event.
If the event was on 05/01, and the customer never returned their items on what day will they be charged the AR fees?
05/27
05/10
07/04
06/15
What is your threshold amount for refunds with exceptions?
$10
None
$250
$300
The customer has _______ days, from when the item is delivered, to return their BUY NEW order for a refund or request a replacement
7 Days
100 days
10 Days
30 Days
A customers event is 7 days away but they decide they do not want to rent a tuxedo anymore, we can ________.
Offer account credit
Offer a full refund
Can not offer any refunds
Let them keep their items
A customer received his BUY NEW order on 08/19/21 (9 months ago) and needs a replacement because his pants are ripped. Today we can offer_______.
Nothing. He is way past the 30-day time limit.
A replacement and then reach out to the AR for approval.
A replacement because we feel sorry for him.
A refund, it's our fault his pants ripped.
