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#Let'S Play quiz Communication skill 2nd yr

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

For effective communication -----------------.

a)

Keep Listening. |

b)

Listen | सुनो

c)

Listen and talk carefully. |

d)

Listen carefully but talk unnecessarily. |

2.

What is stress?

a)

Feeling of joy |

b)

Feeling of surprise

c)

Feeling of delight

d)

Feeling of frustration/disappointment

3.

How many days does it take to form a habit?

a)

10

b)

12

c)

19

d)

21

4.

Factories Act was introduced in -----------------. | कारखाना अधि नि यम ----------------- में पेश

कि या गया था।

a)

1948

b)

1984

c)

1949

d)

1848

5.

We select the ------------------------- emoji to express our feelings

a)

random

b)

Perfect

c)

odd

d)

None

6.

We use emoji's when ----------------------

a)

we are bored |

b)

words are not enough to express our feelings |

c)

we do not want to write

d)

we are lazy

7.

When we strongly feel or react situations or with particular people, we are using our--------------

a)

Emotion

b)

health

c)

Money

d)

None

8.

A person’s ability to understand and manage emotions properly is called ---------------- |

a)

split personality

b)

Artificial intelligence |

c)

Intelligence

d)

Emotional Intelligence

9.

A person with high emotional intelligence has -------------.

a)

lot of negative qualities

b)

ego

c)

lot of positive qualities

d)

a job

10.

The first step to manage emotions is to -----------------------.

a)

reject emotions

b)

accept and understand emotions

c)

express emotions

d)

manage emotions

11.

ITI trainees meet industry professionals during ----------------

a)

personal travel

b)

shopping

c)

internships & apprenticeships

d)

during interview

12.

Good self-introduction help to make ----------------------

a)

negative impression

b)

money

c)

good positive impression

d)

offer of appointment

13.

A quick summary of yourself is called an ----------------------.

a)

angry tone

b)

easy speech

c)

elevator pitch

d)

emotional talk

14.

Introducing oneself in a smart and powerful way in just 30 seconds is called

----------------------

a)

elevator pitch

b)

briefcase

c)

speech

d)

quick call

15.

The most frequently asked question in an interview is---------

a)

tell me about yourself

b)

Feedback

c)

what is quarantine?

d)

where is my pen?

16.

Everything about a person on the internet like profile on Facebook, Twitter and

Instagram is called ---------------------

a)

social media |

b)

online profile or digital footprint

c)

ecosystem

d)

networking

17.

Giving information in a manner that does not attack a person, but brings possible

changes to the behavior is called -------------

a)

suggestion

b)

effective feedback

c)

pleasing

d)

None

18.

When others observe you and share what they feel about your performance, they

---------------------

a)

want to make you feel bad

b)

don’t like you

c)

are your enemies

d)

are giving you feedback for improvement

19.

Negative feedback is usually given ----------------------.

a)

constructively

b)

to discourage

c)

to hurt the receiver

d)

to demoralize

20.

Conversation between family members at home or casual conversation between

employees is ----------------------.

a)

formal communication

b)

discussion

c)

none

d)

informal communication

21.

Using words through speaking or writing to share information, thoughts or ideas is

called ----------------------.

a)

non-verbal communication

b)

feedback

c)

none

d)

verbal communication

22.

Official conversations are part of ----------------------.

a)

formal communication

b)

informal communication

c)

resumes

d)

families

23.

When we write letters, emails, messages, etc., we are using ---------------

a)

employability

b)

verbal communication

c)

non-verbal communication

d)

none

24.

Good listening skills make workers -----------------.

a)

productive

b)

crazy

c)

irresponsible

d)

inefficient

25.

Paying attention to the speaker, not interrupting, taking time to understand before

asking questions or responding is -----------------.

a)

passive listening

b)

lecturing

c)

active listening

d)

accepting

26.

An important document to carry when attending an interview is

a)

Feedback

b)

letter

c)

story

d)

resume

27.

Proper communication with customers can help to ------------

a)

Retain customer

b)

have customers complain to friends

c)

switch to competitor

d)

search another shop

28.

The most effective way of formal communication is -----------------.

a)

Chatting

b)

tweeting

c)

email

d)

typing

29.

CC in email means ----------------------.

a)

chair copy

b)

child copy

c)

carbon copy

d)

chart copy

30.

BCC in email means ----------------------.

a)

blind chair copy

b)

blind child copy

c)

blind chart copy

d)

blind carbon copy