WorksheetsTicket Field Alignment Cashpay
Total questions: 10
Worksheet time: 6mins
Bukuwarung request VA transaction checking through Slack channel automation.
Automation response: VA transaction completed yet no disbursement found.
What is the correct Ticket Field + Reason Code for this case?
Issue: Virtual Account: Paid transaction not reflected on dashboard
+
Payment received with no callback
Issue: Virtual Account: Paid transaction not reflected on dashboard
+
Pending within SLA
Question: Virtual Account: Transaction status checking
+
Pending within SLA
Issue: Disbursement: Transaction status checking
+
No Disbursement initiated
Please select the Virtual Account Reason code that needs to specify/fill the Partner field?
Pending within SLA
Payment received without callback
Double payment
Break in Deposit service
Payment not received
Merchant create FVA BSI through API and got response "BANK_NOT_SUPPORTED_ERROR"
Upon checking, merchant not yet generate FVA BSI.
For case above, what's the suitable reason code?
Lack understanding on product feature and capabilities
Lack of understanding on integration
Unable to extend VA range on dashboard
Unable to activate callback on dashboard
Merchant Astro asking transaction status BCA VA 700701548112000005 with valid payment proof stating the transaction has been completed.
Upon checking, the transaction was not found in AD, based on SOP we need to create a manual payment for this transaction.
What is the suitable reason code for the case above?
Payment late received
Pending within SLA
BCA VA alto activation issue
Payment received with no callback
Break in deposit service
End-user of Merchant Awan Tunai has difficulties paying through Alfamart.
Upon checking, the end-user mentioned business name instead of Alfamart merchant name.
What's the suitable Reason code for this case?
System Issue
Lack understanding about prefix for retail outlet
Wrong merchant name or identifier
Unidentified reason
These following Virtual Account Reason code fall under Issue ticket category, except?
Payment not received
Payment late received
Pending withing SLA
Payment received without callback
Double payment
Merchant raised a ticket to checking Alfamart Invoice Payment code.
Upon checking in RO Tab, the transaction break in business services, yet when check on Invoice Tab the transaction has completed.
What is the suitable Reason code for this case?
Break in Business service
Payment status checking from end-user
Lack understanding on product feature and capability
Pending within SLA
Please select VA reason code that need to be escalated
Break in Business
Payment not received
Payment late received
Pending within SLA
Payment received with no callback
We need to specify/fill the Partner field for the following Retail Outlet Reason code below, except?
Wrong amount received
System issue
Payment status checking from end-user
Unable to define footer from customer side
Late settlement
RO reason code below needs to be escalated, except?
System issue
Break in Business
Wrong amount received
Unable to define footer from customer side
