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WorksheetsEmotional Intelligence and Communication
Total questions: 8
Worksheet time: 5mins
What form of communication uses body-language?
Written
Verbal
Non-verbal
Visual
The 'Sandwich Method' of feedback is an example of
Constructive Feedback
Negative Feedforward
Performance Management
Self-Assessment
Which theorist created the SMCR Model of communication?
(a)
This model/framework provides instant feedback and is particularly useful in difficult conversations
Shannon and Weaver Model
Berlo's SMCR Model
Boca Framework
What type of intelligence is an awareness of yourself, and others around you?
(a)
According to Albert Mehbrain, what is the most important element of personal communication? Hint: it accounts for 55% of your communication
Tone of Voice
Words you say
Body Language
What do you think is the most important aspect of emotional intelligence?
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
According to Shannon and Weaver, what can cause interruptions in receiving messages?
Message
Channel
Noise
Encoder
