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CANCELLING A MEETING

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

What should a business professional do if he or she cannot keep a scheduled appointment?

a)

Ignore the appointment

b)

Send someone else to attend

c)

Leave a message the day of the meeting

d)

Call the other party and explain the situation as soon as possible

2.

What are some acceptable reasons for cancelling a business appointment?

a)

Illness, work mandates, social obligations, and scheduling conflicts

b)

One doesn’t feel like attending an appointment

c)

One doesn’t like the person who the appointment has been made with

d)

None of the above

3.

What are some of the potential benefits of promptly informing another party of an appointment cancellation?

a)

Further developing a respectful relationship with this party

b)

Increasing the chances of never rescheduling

c)

There are no benefits of doing so

4.

What is the tone of a quality rescheduling phone call?

a)

Indirect and careless

b)

Direct and to-the-point

c)

Fun and energetic

d)

Unfocused and uninterested

5.

When should a business appointment be rescheduled for?

a)

Whenever is convenient for the person or persons who cancelled

b)

Whenever is semi-convenient for both parties

c)

Whenever is convenient for the person or persons who didn’t cancel

d)

None of the above

6.

How do you say "malheureusement" in english ?

a)

Fortune

b)

Unfortune

c)

Unfortunately

d)

Nonfortune

7.

How do you say "annulation" in english ?

a)

cancellation

b)

cancel

c)

cancelling

d)

cancellness

8.

Which word means meeting ?

a)

scheduled

b)

efficient

c)

workdays

d)

appointment

9.

How do you say "reprogrammer"

a)

reschedule

b)

appointment

c)

next

d)

agreeing

10.

How do you say "au bureau" in english ?

a)

At home

b)

At school

c)

At the office

d)

At official