Worksheetsbus man unit 4 aos 1
Total questions: 15
Worksheet time: 12mins
what are KPIs?
criteria that measure how efficient and effective a business is at achieving different objectives.
charts that staff use to measure their performance.
ratings given to a business online from customers.
... is the alterations of behaviours, practices or policies of a business.
(a)
select all of the following that may apply to net profit:
figures that are calculated by deducting the total expenses incurred from total revenues earned over a period of time.
may be used by managers to deduct if revenue too low, or expenses too high.
influence employee wages.
staff turnover is:
the percentage of employees that leave a business in a year, and have to be replaced.
all employees that leave a business; including redundancies.
is calculated for the entire period the business is active.
level of wastage is:
the amount of products that are disposed of.
the amount of inputs and outputs discarded during the production process.
the number of errors or spills made in production.
select the following that apply to market share:
measures a business’ proportion of total sales in a specific industry - expressed as a percentage.
demonstrates how well a business is doing - trend with corresponding success and higher percentages.
what is lewin's force field analysis theory?
(a)
which of the following are main driving forces?
societal attitudes.
globalisation.
competitors.
legislation.
which of the following are restraining forces?
organisational inertia.
managers.
financial considerations.
pursuit of profit.
what are the two concepts of porter's generic strategies?
(a)
what is organisational inertia and how may it act as a restraining force?
the business' ability to make changes when faced with external changes.
how well a business can transfer across industries.
if a business is unable to do so effectively, it may impact their ability to make change.
what is globalisation and how may it act as a restraining force?
the increase of flow in goods/ services and capital internationally.
legal restrictions and trade barriers may affect the ability to do so.
international conflicts
what restraining force is the following:
factors relating to changes in the attitudes, behaviour, tastes and lifestyles of communities on a local, national and international scale.
(a)
what are some advantages of differentiation (porter's generic strategies)?
can charge premium prices for unique products.
customers more likely to be loyal to the business.
means competitors can easily replicate the service/product.
what are some disadvantages of differentiation (porter's generic strategies)?
can charge premium prices for unique products.
high investments of time and money in research and training of employees to do so effectively.
means competitors can easily replicate the service/product.
