WorksheetsCommunication
Total questions: 20
Worksheet time: 10mins
Effective communication
saves time and effort
ensures alignment
increases engagement
all the above
Effective communicators can use both verbal and nonverbal communication well.
True
False
Influence is the act of using force or command to get people to do things.
True
False
There are 5 levels of listening in communication.
True
False
Choosing the appropriate channel of communication can affect the communication outcome.
True
False
To influence others, you need to address
Their logic
Their emotions
Their logic and emotions
Skilled communicators do not modify their messages according to their audience.
True
False
Positive communication (choose all that apply)
helps you to stay positive
doesn't have an effect on others
increases collaboration
should be used during problems or conflict
All the above
When seeking feedback, make sure you:
defend yourself
listen well
only seek bosses for feedback
When you are communicating and you make your points organized and don’t ramble from topic to topic without any purpose, this makes your communication:
concise
clear
coherent
courteous
When your communication is brief and straight forward avoiding unnecessary details, then it is:
complete
concise
concrete
The 5 C’s of communication stand for:
Clear, Concise, Correct, Coherent, and Courteous
Complete, Concise, Creative, Cohesive, and Courteous.
Which is a better way to respond in an email to a client's request?
We have received your request and we thank you for sending it. We will check your request and we will get back to you as soon as we can.
Thank you for your request. We will check the matter and get back to you within two days.
If you're communicating with somebody whom you are genuinely interested in, you might run out of things to ask.
True
False
To change your negative self-talk into a positive one, instead of saying: “I always mess reports up” you can say:
“How can I make sure I get this report right next time?”
“How can I make sure I don’t mess this report again?”
“How can I avoid this mess in the report next time?”
Your body language and voice tone can't change your message.
True
False
“I would prefer that in the future you make sure I am better informed about the project”. This sentence is an example of what type of communication?
aggressive
passive
assertive
Your colleague disagrees with you about a certain decision. What type of question will you ask to keep the conversation going?
closed question
open question
both
A lady walks into the meeting and your colleague whispers in your ears saying: “I assume she will cry because of the amount of responsibility she has right now! All ladies cry for sure”. This will create what type of communication barrier?
assumptions
stereotyping
filtering
When people ask you about everything instead of directly contacting the appropriate person. Your reply in an email should be like:
“That’s not my area of expertise. Please contact the right department.”
“Thanks for reaching out. I'd be happy to connect you with someone who could best help you."
“Sorry you reached the wrong department! Would you like me to connect you with someone who could help?”
