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WorksheetsBuild and Maintain Business Relationships
Total questions: 10
Worksheet time: 5mins
BSBTWK401 is the Unit Code for?
build and maintain business relationships
business networking
work health & safety
kitchen hygeine
All goals should be SMART. This means they are:
short, achievable & timely
measurable & specific
specific, measurable, achievable, relevant & timely
short, milestone, achievable, relevant & timely
To build trust & confidence with new business contacts, you must:
not follow basic courtesy
build the relationship slowly
treat contacts poorly
break your promises
What is the best practice when having a conversation with potential contacts?
practice active listening
show no interest in what they are saying
interrupt the speaker
think about the fun weekend you have planned with friends
Which is an example of internal networking
talking to your neighbour over the fence
speaking with your family Doctor
establishing and maintaining a relationship with a colleague in the workplace
maintaining a relationship with a supplier
An example of informal networking is:
having drinks with colleagues on Friday night
having coffee with a new contact
liking & commenting on a post from a business contact
All of the above
An example of a communication channel is:
english channel
assertive
culture
An example of an assertive non-verbal cue is
staring
looking down
clenched jaw
smiling
What percentage of a total message comes from the non-verbal part?
65%
50%
5%
0%
Giving staff instructions and feedback is an example of which type of communication?
intrapersonal
public
mass
interpersonal
