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WorksheetsAppearance and Conduct
Total questions: 11
Worksheet time: 6mins
Lydia works at a medical facility in which all employees are required to wear closed-toe shoes. Lydia does not agree with this rule. What should Lydia do?
Wear what she wants
Comply and wear appropriate shoes
Start a petition to change the rule
Quit her job
In what way can an employee demonstrate commitment?
Reminding a coworker to finish a task
Getting to work late every day
Getting to work on time
Performing a task half-heartedly
Which of the following is an example of respectful communication?
Mazzy looks at social media while a coworker asks for help
Chi stops participating because the team chooses to go with Adrika's solution.
Charlie is visibly disappointed in the manager's opinion.
Ari smiles and courteously explains a situation to a complaining customer.
Body art, such as tattoos or piercings, should:
Be covered at work no matter what the circumstance.
Be judged by your own personal viewpoints.
Be avoided for all positions or industries.
Comply with company dress code policies.
Comply with company dress code policies.
Which of the following does NOT demonstrate professional conduct?
You practice a growth mindset and try to be a positive influence on others.
You are respectful of customers' and co-workers' choices.
You do not think you need to follow all the rules in the company handbook.
Your co-workers can rely on you.
Proper nutrition, physical activity, good posture, and enough sleep are all important aspects of professional appearance.
True
False
Which of the following is an example of a positive attitude?
Expressing gratitude
Criticizing a co-worker
Complaining about a manager
Gossiping about a co-worker
Which of the following demonstrates a growth mindset?
Refusing to try something new
Showing initiative
Using an old procedure
Ignoring medical advancements
Which of the following is NOT related to good personal hygiene?
Covering Tatoos
Neatly styled hair
Limiting perfume
Showering Daily
Who is communicating respectfully with their customer?
Rosa tells the customer they do not understand because they are older.
Kaeden smiles and makes eye contact while resolving an issue.
Jackson mumbles the price while looking down at the floor.
Samantha rolls her eyes when the customer asks for another cup of coffee.
Maintaining a professional appearance is important because it shows you are keeping up with the latest styles.
True
False
