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WorksheetsWriting Level II- Inquiry, Recommendation & Order Letters
Total questions: 20
Worksheet time: 10mins
In the first paragraph of a business letter, we greet the person and...
tell an anecdote
mention the reason for writing the letter
ask the person something about his/ her life
comment about different topics
An inquiry letter asks for
information
rebate
job
follow-up
The information in the letter must be divided into different paragraphs.
TRUE
FALSE
"I hope to hear from you soon."
"I look forward to receiving your advice on this matter."
"Please let me know when we can expect delivery."
The above statements are EXAMPLES of ...
Salutation
Opening of a business letter
Closing of a business letter
Details of a complaint letter
What is wrong with the following statement? You MUST pick more than one answer.
"Please send some information on housing in Kota Damansara. My family and I plan to move there soon."
Nothing is wrong. It is perfect!
Missing the deadline the information is needed
Missing the type of housing
Missing the exact location that is involved
Complete the sentence.
In writing an inquiry letter, you must state ______ the information you are seeking.
exactly
generally
repeatedly
in abbreviations
Complete the sentence.
In writing an inquiry letter, you must indicate ______ the reason you are requesting the information.
clearly
casually
cryptically
comically
The following phrase describes...
"Dear Mr. Stonehill, "
Complimentary Close
Heading
Salutation
Date
A letter asking about a product, service or procedure is a(n)...
inquiry letter
cover letter
order letter
complaint letter
Which of the following is CORRECT about the sender's address?
The sender's address is at the top left corner of the page.
The sender's address is at the top right corner of the page.
The sender's address is in the middle of the page.
It does not matter.
What tone do we use for a business letter?
Informal tone
Formal tone
What is the purpose of placing order letters?
To order items or services
To ask permission to order items or services
To bargain about the items or services offered
To make an appointment to order items or services
Which of the following is mentioned in a letter when an order is placed?
Age of the owner
Nationality of the owner
The health of the owner
Mode of payment
Which of the following is NOT a key factor to building great relationships orally and in writing?
Be courteous
Listen actively
Show humility
Be condescending
Which of the following DOES NOT describe a business letter?
The most personal means of communication
A professional, formal letter sent from an individual to another
Some examples of a business letter include inquiry, recommendation and complaint letters
A professional, formal letter sent from a company to another
In a business letter, all elements are lined up along the LEFT side of the page.
TRUE
FALSE
In a business letter, the text is double-spaced.
TRUE
FALSE
Which of the following is mentioned in a letter when an order is placed?
An accurate and full description of products required
Delivery requirements such as place, date, mode of transport etc.
Quantity
All of them
Which letter starts with the following statement?
"We are happy to hear you are interested in our products. Please take a look at our website www.zzz.com, which gives full details of the products we offer. "
An inquiry letter
A recommendation letter
An order letter
A complaint letter
In writing a recommendation letter, it is essential to match your recommendation to the customers' needs.
TRUE
FALSE
