WorksheetsEBS Revision exam
Total questions: 10
Worksheet time: 9mins
Why is quality customer service important?
Customers will have a positive experience and they will choose to return repeatedly
Customers will recommend the business to their relatives or friends
Customer loyalty is created, ensuring the continuity of the business
All of the above
List three grooming practices
How can businesses benefit the community?
Providing goods and services to the people
To make life Better
Providing jobs for the people
Contributing to the wealth of the country.
Definition of indirect competition
(a)
Non store retailing methods are…
(a)
Why is service recovery important?
Benefits of vending machines
(a)
Definition of service breakdown
(a)
Why is having good product knowledge important??
(a)
Why is it important for a staff to be knowledgeable,efficient and good problem solving skills
(a)
