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WorksheetsChapter 22 Milady
Total questions: 23
Worksheet time: 12mins
It should be standard practice to
have each person in the salon answer the phone in his or her own way
enter all appointments into the appointment book or computer system
remind clients to book their next appointment
squeeze in clients when requested
Consumption supplies are
retail products
things like toilet paper and cotton
supplies used to conduct business operations on a daily basis
all answers
What does public relations entail
frequent advertising
building a reputation for quality service and fair business practices
bragging about your services and products
handing out coupons to clients every time they come to visit
Which of these is a recommended management strategy?
encourage employees to view you just as another member of the staff rather than as the manager
when differences and issues arise allow them to linger for a while to see if they go away
make sure employees understand that the rules apply to them and not you
keep your employees aware of important salon decisions
Effective management and _ skills are most important to good public relations.
communication
bookkeeping
policy creation
all answers
When there are two or more owners involved in a salon, what is it called?
partnership
joint venture
sole proprietorship
corporation
What is the best way to handle phone messages during the course of busy day?
call in the morning when people are fresh
return calls immediately even if you must pull away from a client
return messages as soon as possible
wait until the end of day when things are quiet and you can give callers all attention
A good way to gain the experience of operating a business without large financial commitment is to
form a partnership with another esthetician
rent a booth in an existing salon
establish sole proprietorship
start a corporation
Which of these is the best place to post your salons policies
employee manual
esthetician work area
reception desk
procedural guide
What must you learn to do with your staff to be a successful manager?
encourage them to love their job
make allowance for bad behavior
micromanage
work cooperatively
Managing day to day operations requires
solving problems on a regular basis
client recommendation
knowing instantly which products you should include in your practice
all answers
What is most important to build with clients
trusting relationships
friendly rapport
happy conversations
intuitive relationships
To help manage your finances well, it is recommended that you determine how much capital you will need to operate your salon for at least
6 months
one week
six weeks
2 years
Identify one of the many factors you should consider when scouting for a location
find areas that have a moderate number of salons offering skin care
ignore the competition your skills and services stand in their own
find areas that have no competition
find areas that have a lot of competition because this is a sign of lucrative market
A corporation is managed by
a board of directors
a sole proprietorship
a corporate family
partners
Which of these is an example of an expense?
service receipts
salaries
sales receipts
all answers
_ states require a special license for booth renters
some
most
no
all
Which of these business structures offers an owner the greatest protection from personal liability?
booth rental
corporation
partnership
sole proprietorship
What should a business plan include?
media sources that are willing to trade services
cost cutting measures in case you do not meet your monetary goals
detailed description of your business and all costs related to operations
previous work history and personal qualities that will make you successful
It is essential to seek the advice of _ before purchasing an existing business.
people you respect
friends who have owned businesses
your former teachers
an accountant and business lawyer
What is revenue?
the actual amount you earn in your paychecks before taxes are taken out
the amount of money left after all expenses are taken out
the total income generated from selling products and services before taxes are taken out
the money you have left over in your paycheck after you pay your taxes
As an employer, it is important to
work harder than your employees
set clear goals and objectives and be consistent
always arrive early and leave late
do less clients and supervise employers more
Which of these is an example of variable cost?
loan payments
utility bills
internet service bills
rent payments
