WorksheetsNEGOTIATION SKILLS
Total questions: 15
Worksheet time: 5mins
In order to achieve a goal, it is necessary to plan it.
False
True
What is patience?
Start arguing with the client and not reach an agreement.
Know how to listen to the customer and help him solve the problem.
Hang up the call.
All are correct.
It is important to follow the 12 rules to improve a call with the client?
False
True
Adaptability helps us:
Have better interaction with the client or work group.
To get angry with the work team.
It does not help us at all.
Going back and forth between your options without a clear answer might bring unnecessary stress.
True
False
Negotiation requires the ability to see the problem and ...
Find a solution.
Find a question
find a dove
Find a business
Building rapport (pronounced “ra-pore”) is:
The act of building relationships with others in which both parties feel supported and understood.
The act of building relationships with dinosaurs in which both parties feel supported and understood.
Being thoughtful, respectful and honest allows the other side to trust what you say. That is:
Patient
Full
active communication
Process of “give and take” resulting in a compromise where each side makes a concession for the benefit of everyone involved.
Negotiation Skills
Negotiation
Types of nonverbal communication
Active Listening
Ask questions is one of the...
... 9 dynamics for a succesful negotiation
12 important negotiation skills
This is considered a “win-lose” negotiation.
Distributive negotiations
Integrative negotiations
Qualities that allow two or more sides to reach a compromise.
Negotiation Skills
Dynamics for a succesful negotiation
Which of the following is not How to conduct a competitive analysis
Keep your timeline in mind.
List your primary competitors.
Find out the types of products and services they sell.
Obtain information about competitors' sales data.
What are the steps to prepare skillfully for a negotiation?
Know when to walk away
Keep your timeline in mind
Consider the opposition
All are correct.
"Keep your timeline in mind" means
Before entering a negotiation, evaluate all sides and consider their goals.
Negotiations often require each side to compromise.
Consider the potential opposition to your negotiations.
A timeline can significantly impact your position of power in the negotiation process.
