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Worksheets

Conflict Resolution

Total questions: 30

Worksheet time: 3hrs 40mins

Name
Class
Date
1.

Which of the following is something you can control?

a)

Feeling disappointed

b)

Disagreeing with your parents

c)

Yelling at your best friend

d)

A difficult classmate

2.

When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?

a)

Understand

b)

Talk

c)

Disagree

d)

Smile

3.

Albert wants to play basketball, but John wants to play a video game. They agree to spend an hour shooting hoops and an hour playing a video game. How did they resolve their disagreement?

a)

Albert gave in.

b)

They decided to do things on their own.

c)

They compromised.

d)

John gave in.

4.

Which of the following emotions is the worst one to express when you're trying to resolve a conflict?

a)

Amusement

b)

Sadness

c)

Confusion

d)

Rage

5.

A mediator helps settle disputes between two parties. A mediator is similar to:

a)

A ballplayer

b)

A lawyer

c)

A judge

d)

A businessperson

6.

What's the most likely outcome of yelling at someone you disagree with?

a)

They see your side of things.

b)

They want to be your friend.

c)

They don't really care.

d)

They get angry.

7.

Someone who must always get her way is most often viewed as:

a)

Selfish

b)

Persuasive

c)

Unintelligent

d)

Helpful

8.

You're upset with your mom for throwing away some of your old comic books. How should you tell her?

a)

"How could you do something so horrible?"

b)

"You have no right to touch my things!"

c)

"That was really mean and thoughtless."

d)

"I'm upset that you threw away my comics."

9.

If you're arguing with a classmate, who's the best person to mediate the dispute?

a)

You

b)

Your best friend

c)

Your teacher

d)

Your classmate's brother

10.

Place the following steps for resolving a conflict in order: A) Breathe deeply; B) Suggest a compromise; C) Listen to what another person says

a)

C, B, A

C) Listen to what another person says

B) Suggest a compromise;

A) Breathe deeply;

b)

A, C, B

A) Breathe deeply;

C) Listen to what another person says

B) Suggest a compromise;

c)

B, A, C

B) Suggest a compromise;

A) Breathe deeply;

C) Listen to what another person says

d)

A, B, C

A) Breathe deeply; B) Suggest a compromise;

C) Listen to what another person says

11.

It is okay to hit someone you don't agree with.

a)

True

b)

False

12.

It is very important to remain calm when trying to fight fair.

a)

True

b)

False

13.

This is a good example of how to deal with conflict.

a)

True

b)

False

14.

When you disagree with someone, it is always appropriate to deal with multiple concerns.

a)

True

b)

False

15.

Positive results can only be attained with two-way communication.

a)

True

b)

False

16.

Always use words like "never" and "always" when sharing your thoughts.

a)

True

b)

False

17.

Setting a time for discussion is never a good idea.

a)

True

b)

False

18.

It is important that each person in a conflict be willing to compromise.

a)

True

b)

False

19.

It is always good to say " you make me angry when you....".

a)

True

b)

False

20.

Try to see things through the other person's perspective.

a)

True

b)

False

21.
Which of the following is not a myth about anger?
a)
Getting angry is the only way to get things done
b)
There are many ways to deal with anger
c)
Strongly confronting angry people will back them down
d)
Ignore it and it will go away
22.
"Controlling yourself" includes which of the following techniques?
a)
Holding your breathe
b)
Negative self-talk
c)
Counting to three
d)
Relaxing
23.
Which of the following is one of the most effective anger management techniques?
a)
Think before you speak
b)
Get some exercise
c)
Respond rather than react
d)
Use humor
24.
Which of the following is a sign of when to seek help?
a)
Knowing what anger is
b)
Determining what triggers your anger
c)
Responding in a passive-aggressive manner
d)
Exploring underlying feelings
25.
Learning better ways to communicate is a useful technique for anger management.
a)
True
b)
False
26.
While outwardly submissive, indecisive, and helpless, inside there may be inner conflict, tension, stress, and an inability to meet one's own needs fueling feelings of frustration and anger. This defines which type of behavior?
a)
Aggressive
b)
Passive-aggressive
c)
Passive
d)
Assertive
27.
This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.
a)
Passive
b)
Assertive
c)
Aggressive
d)
Passive-aggressive
28.
Behavior that demands self-expression, attacks, or humiliates other people, generally in a way which shows lack of respect for others is which of the following?
a)
Aggressive
b)
Assertive
c)
Passive
d)
Passive-aggressive
29.
Which of the following is not one of the six types of difficult people?
a)
Uncooperative
b)
Consistent
c)
Lackadaisical
d)
Whining
30.
Which of the following is a strategy for dealing with difficult people?
a)
Stop wishing they were different
b)
Argue and don't acknowledge them
c)
Judge others prior to communication
d)
Listen to what is being said without keeping an open mind