WorksheetsPOST TEST 2: NEGOTIATION SKILLS & Reported Speech Speaking Te
Total questions: 47
Worksheet time: 24mins
Communication skills are defined
As The skills in using language effectively and persuasively
The process by which information is exchanged between individuals.
What is the situation of negotiation?
Use any hidden leverage
Win-win situation
Determining the price and terms at which you buy or sell
what are the 3 basic approaches to negotiation
Hard, soft and principal
Planning, reflection and strategy
Team, multiparty and adversarial
Negotiation success factors
Do not know your facts and the other party in advance
Understand and use your power base
Always think of the short-term relationship
Effective communication
Use any hidden leverage
Convincing
Do not dictate your term
Which of the following are types of communication?
Verbal or oral communication
Convincing
Negotiation
Why the communication skill are important?
To create a peaceful working atmosphere
To facilitate employment between two parties
To allow others and yourself to understand information more accurately and quickly
How can business improve communication skills?
Internal operational communication
Practice your listening skill
Share your problem with friends
What type of communication is this.
"Clear message, convincing and readable."
Body language
Written communication
Oral communication
What is the purpose of communication in business?
To make sure the party understand the message, the content must…
Meaningful
Concise
Authoritative
All the above
what is communication?
Sending information
Share the information to another people
Communication is the sending and receiving of information and can be one-on-one or between groups of people.
Prioritize long-term relationships.
Was the statement above the factors of negotiation success?
Yes
No
Verbal communication containing …
Gestures
Orator ship
Acronyms
Restlessness
1-Promotion Skills
2-Precise
3-Daily communication
4-Win-win strategy
Which of the following, the area of importance in communication skills?
1,2,3,4
1,3
1,3,4
2,3,4
Truly being able to hear what is being said and even more so, what is not being said, is key to mastering the art of negotiation.
Communication
Asking Questions
Listening
Skilled negotiators must be able to communicate effectively to a variety of different audiences and to adjust oneself quickly to the situation at hand
Adaptability
Asking Questions
Belief In Oneself
Before we negotiate we have to understand what the other party truly is looking to accomplish. Take time before the negotiations start to better understand where they are coming from so you can set yourself up for success
Adaptability
Asking Questions
Patience
It requires active listening and then clearly expressing your own thoughts and ideas in a way that is easily followed and understood by others. Also mastering body-language is an instrumental element of any negotiation, is essential.
Communication
Asking Questions
Listening
What qualities does the little kid have? Who do you think he learnt his negotiating skills from?
According to the what was the little girl's BATNA?
$600, overtime, doing her own make-up and paid acting class
$500 and a 4 week acting class
$300 and a 3 week acting class
experience
What was the final salary offer that the woman accepted?
her counter
his counter
his first offer
What kind of negotiator is Ned Flanders?
Assertive
Analyst
Accommodator
What do you think Coleman Reese's BATNA was?
It is very important that you take negotiations point-by-point without rushing the process.
Patience
Assertiveness And Empathy
Vulnerability And Collaboration
The key to great negotiation is not crafty wordsmithing, commanding a conversation or even sticking to your guns. Great negotiations happen when you have a deep confidence in who you are, what you provide, and what your intentions are.
Belief in oneself
Assertiveness And Empathy
Vulnerability And Collaboration
the ability to express one's opinion and stand up for oneself in a non-offensive way as well as putting yourself in someone else's shoes and seeing things from their point of view
Belief in oneself
Assertiveness And Empathy
Vulnerability And Collaboration
_____________ look and sound like this: "May I join you on your side of the table so we can sit side-by-side, review our respective views of the issues and brainstorm together in creating mutually beneficial solutions?"
Projecting Confidence And Competence
Assertiveness And Empathy
Vulnerability And Collaboration
Valuing how the deal will be publicized, certain aspects of deal structure, timing constraints etc. To build this skill, be very curious about the other side's stakeholders and what financial things might matter to them.
Projecting Confidence And Competence
Understanding The Intangibles
Vulnerability And Collaboration
Build enduring trust relationships that will enable more good-faith compromise by _____________.
Projecting Confidence And Competence
Understanding The Intangibles
Being Of Service
Negotiation is so often a "me-centered" process where we protect ourselves and get the most we can from the negotiation. But, negotiation is a partnership between two people or groups. In a healthy negotiation, your role is discovering what is most important to your partner and finding a creative way for them to achieve that while you achieve what is most important to you.
Projecting Confidence And Competence
Understanding The Intangibles
Being Of Service
A good negotiator should know from the get-go what the value of the bottom line expected on each side is. The negotiation should be focused on value and benefit, and obstacles should be considered beforehand so you can set yourself up for success.
Emotional Intelligence
A Winning Mindset
Being Of Service
Many times we go into a negotiation with two beliefs. The first is that we know what the other participant wants. The second is that what they want is at odds with what we want. Both are probably untrue. Getting everything out in the open for everyone for what they want — what would make the outcome successful for them — is where you begin and creatively work toward each other's desired end result.
Emotional Intelligence
A Winning Mindset
Being Of Service
Before any negotiation, be prepared to walk in with your best alternative to a negotiated agreement, and be ready to walk away from the negotiation with this alternative.
Being Able To Say No
A Winning Mindset
Identifying A ‘BATNA’
Being able to assertively refuse a request during a negotiation is an important skill for a leader or executive to master. It holds power. It saves time and money. It is a verbal brick wall that stops the forward movement of a request or inquiry in its tracks. It has the power to end a negotiation (or conversation) in a split second.
Being Able To Say No
A Winning Mindset
Emotional Intelligence
(Report indirectly)
He said it (a) cold outside
(Choose the correct report)
She said "she can't go out to the cinema today"
She said "she could not went out to the cinema that day"
She said she couldn't go out to the cinema today.
She said she can't go out to the cinema that day .
'I can't find my book' said Alba.
Alba said she couldn't found her book.
Alba said she couldn't find her book.
Alba said she can't find her book.
She said she could found her book.
Peter said, “I’m thirsty and hungry”.
Peter said that he was thirsty and hungry.
He said he is thirsty and hungry.
Peter said that I was thirsty and hungry.
(Listen and choose the correct report)
He said he has to pass the English exam.
He said that he has to pass the English exam.
he said he had pass the English exam.
He said he had to pass the English exam.
Miriam: "I loved chocolate."
Daniel: "Miriam said (that) she _______ chocolate."
loved
has loved
had loved
loves
(Report what you hear)
Charles said (that) (a)
Natalia: "we have a cat and three turtles."
Aitana: Mary said (that) ________ a cat and three turtles."
we had
we have
they have
they had
Rocío: "where does your brother live?
Mª Dolores: Rocío asked _______________?
where my brother lives
where her brother lives
where my brother lived
where her brother lived
Dirar: How do you feel during this quarantine?
she asked me " ___________________________________".
how I feel during this quarantine
how I felt during this quarantine
how you felt during this quarantine
how you feel during this quarantine
(Report what you hear)
He said that he " (a) "
Sarah and Rebeca say: "We finished our homework after meal"
They said: ________________________.
We had finished our homework after meal"
they had finished our homework after meal"
they had finished their homework after meal"
We had finished their homework after meal"
